What are the responsibilities and job description for the Senior Client Services Advisor position at Nolan Transportation Group?
JOB PURPOSE
The Senior Client Services Advisor plays a key role in business analytical support for both internal team members and external clients. This role is responsible for client relationship management, cost optimization, and performance analysis to drive operational efficiencies and revenue growth.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Client Data Analysis & Optimization
- Review and analyze client data for trends, inefficiencies, and additional cost-saving opportunities.
- Conduct routing optimization tracking and lost savings tracking to identify areas for improvement.
- Evaluate opportunities for cost minimization while maintaining or improving service levels.
- Client Engagement & Relationship Management
- Conduct monthly client reviews to assess satisfaction, utilization of company tools / services, and demonstrate new solutions.
- Maintain and manage relationships with client personnel, understanding their needs while ensuring performance excellence.
- Facilitate Annual Business Alignment Meetings to align strategies with client objectives.
- Performance & Service Enhancement
- Review carrier performance and client satisfaction with carriers, ensuring service consistency.
- Support case study development showcasing client success stories and best practices.
- Revenue Growth & Business Expansion
- Engage clients in additional service offerings to drive organic revenue growth.
- Identify new opportunities for cost savings and operational efficiency improvements through data analysis.
JOB REQUIREMENTS
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
SCHEDULE & TRAVEL
EEOC / ADA STATEMENT :
We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.
