Host

Basic Function: Presents a positive first impression of Nolan’s on Canandaigua Lake and/or Nolan’s at the Canandaigua Country Club. Greets guests upon arrival with friendliness, gives excellent service and ensures that high standards are demonstrated by all staff. Informs guests of their wait time, monitors the waiting list using guest names, shows guests to their table and welcomes them back with a kind farewell as they leave. A host/hostess must be able to carry natural conversation with guests as well as have knowledge of the Canandaigua area to help guests to their next destination.

Responsibilities include the following. Other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential skills. An * after the responsibilities below denotes an essential skill.

Follows and promotes Nolan’s Way. *

Schedules dining reservations for guests in advance and as they arrive at the restaurant; effectively and efficiently organizes the reservation book. *

Greet customers upon arrival with eye contact and a genuine smile. *

Escorts guests to assigned tables and presents menus. *

Communicates clearly if the guest has a table ready or if they will be placed on the waitlist, giving an accurate wait time. *

Answer the phone clearly to take reservations or to-go orders. *

Communicate any special requests for reservations to the server and kitchen.

Accommodates and documents the needs of customers; communicates these needs to the staff to ensure guest satisfaction.

Monitors the cleanliness and upkeep of guest contact areas, including restrooms and any closet/ coat check areas.

Assists staff when busy, expediting food, pouring water, bussing tables, etc.

Assist bussers perform nightly duties, including shining water glasses, clean menus, etc.

Exhibit strong customer service skills and attention to detail as well as exhibiting professionalism. *

Ability to work under high traffic hours with ease. *