Customer Success Manager

Nomad Go Inc. 

Customer Success Manager 

Company Overview 

Since the dawn of time people have used their fingers to count inventory — a method that’s slow, error-prone, and mind-numbingly boring. At NomadGo we are on a mission to transform supply chains by providing unparalleled inventory visibility to brands in retail, foodservice, logistics, and grocery. By harnessing the power of AI, computer vision, and augmented reality, NomadGo enables automated inventory counts and powers supply chain decision making. Our Spatial AI technology instantly counts any inventory items with the scan of a smartphone or tablet. Trusted by some of the largest companies in the world, our solution saves time, reduces costs, improves revenues, and delights employees with a video game-like experience. Check it out at the Nomad Go Inventory Race. Founded in 2016, NomadGo is a venture-backed (Cercano Capital, Flying Fish Partners, Fitz Gate Ventures) company based in Redmond, WA.  

Work hands-on with the latest cutting-edge technology to build a SaaS product for the world's best brands as NomadGo's Customer Success Manager. This role is the perfect opportunity for someone who can provide ongoing support to our clients. The candidate will be expected to build relationships with enterprise level customers while also successfully implementing the NomadGo platform. The Customer Success Manager’s responsibilities include supporting the Sales Team as customers transition from prospect into a customer or qualified demo opportunity. This will include building close relationships that often last beyond any one project which is maintained beyond implementation. Ultimately, you will work directly with clients to help solve their inventory management problems and ensure their satisfaction. You will also work closely with other NomadGo Teams to ensure customer questions and concerns are addressed in a timely manner. 

Key Responsibilities 

• Develop customer deployment plan and manage all aspects of project, including on-boarding and implementation 
• Establish clear client project goals 
• Process and track milestones for the clients and NomadGo team to work toward 
• Develop a deep understanding of customers, their inventory environments and products 
• Identify and direct customers to current product solutions to satisfy their inventory count needs 
• Assist customers with setting up, training and navigating SaaS inventory solution 
• Promote the value of the NomadGo METAshelf 
• Promote value through customer experience 
• Assist in development and implementation of change management strategy including training courses and educational materials 
• Review customer complaints and concerns and seek to improve the customer experience 
• Collaborate with project members across different teams to provide comprehensive support in achieving project objectives 
• Conduct lab & field testing as applicable to assess the accuracy of app and inventory solutions  
• Perform on-site troubleshooting to diagnose and report user issues directly to our product and development teams 

Requirements 

• Educational Background: Bachelors’ of Arts or Science, preferably MBA or equivalent experience and education 
• 5 years of proven work experience as a Customer Success Manager or similar role 
• Experience working with SaaS product and promoting value through customer experience 
• Responsible for ensuring data accuracy and proper product configuration to enable technology across customer network 
• Drive the model creation and refinement process, including data capture and on-going model testing. 
• Exceptional ability to communicate and foster positive business relationships 
• Accountability and personal organization are essential 
• Experience in managing a diverse group and training each according to company standards 
• Strong multi-tasking skills with a keen attention to detail 
• Passion for bringing clarity to complex and ambiguous scenarios 
• Excellent written and verbal communication skills 
• Ability to problem solve and pivot quickly 
• Curiosity and has the desire to learn new technologies  
• Ability to multi-task and project manage complex projects / workstreams 
• Experience working with or supporting the retail, food services, or grocery industries is preferred 
• Location: Must be able to work on-site at our office in Redmond, WA. We believe creative work and great ideas come from face-to-face interactions. This is a role that requires frequent in-store visits to customer sites. Candidates must be prepared and willing to work on-site with regional and national business travel to our customer locations, not anticipated to be more than 20%. 

Salary Range and Benefits 

• $90,000 - $120,000 depending on experience 
• Equity 
• Paid Time Off 
• 11 paid holidays 
• 401(k) plan participation 
• Employee Assistance program 
• Basic Life and Accidental Death and Dismemberment 
• Fully covered medical, dental and vision benefits for employees 

Why Join NomadGo: 

At NomadGo our goal is to provide the world’s most innovative and valuable inventory product for our customers, while also creating a welcoming and safe environment where people can do their best work. We offer a dynamic and innovative work environment where your contributions will have a direct and visible impact. This is your opportunity to join a fast-growing company and contribute to shaping the future of Spatial AI-powered solutions. 

Company Values 

• Innovation and Curiosity Is Our Core 
• We Are All Customer Success 
• We Want To Make People’s Lives Better 
• We Strive for Profitability 
• Be Transparent With Kindness 
• Do What You Say You’re Going To Do 
• We Embrace Diversity to Inspire Fresh Ideas and Perspectives 
• Think Big! 

We are excited to meet individuals who are passionate and eager to contribute to the success of our mission. If you are driven, creative, and thrive in a start-up environment, we'd love to hear from you! Candidates with relevant experience are encouraged to send their resumes to jobs@nomad-go.com. Thank you for your interest!   

Pay Transparency  

The annual base salary for this position based in the United States is detailed above. The salary range is an estimate, and the actual salary may vary based on Nomad Go’s compensation practices, job related skills, depth of experience, relevant certifications and training, in addition to geographic location. Based on the factors above, Nomad Go utilizes the full width of the range. In addition to the salary range, U.S employees are eligible for a stock option grant and to participate in the company’s standard benefit programs, which currently include medical, dental and vision coverage, 401(k) participation, paid time off and certain leaves of absence.  

Equal Opportunity, Diversity and Inclusion 

NomadGo is committed to building and fostering an inclusive and diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious belief and sexual orientation – enriches the workplace. It creates opportunities for people to express their individual and collective talent and helps foster our ability to adapt to a changing world. As an equal opportunity employer, we celebrate diversity and prohibit discrimination based on race, ethnicity, religion, gender identity or expression, sexual orientation, age, marital or family status, veteran status, disability, or any other characteristic protected by law. It is our policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetic information. This policy applies to all terms, conditions, and privileges of employment, including hiring, promotion, compensation, benefits, training, and termination.