What are the responsibilities and job description for the Case Manager position at Nomi Network?

About Nomi Network : Nomi Network’s mission is to end human trafficking by creating pathways to safe employment and empowering women and girls to break cycles of slavery in their families and communities.

Program Summary : Our Houston Program serves individuals who are survivors of or at high risk for human trafficking, providing workforce training, mentorship, and case management to help them build a sustainable career path. As part of the developing Houston Program team, the Case Manager will also contribute to refining processes and best practices as needed.

Position Summary :

As the first Case Manager for the Houston program, you will play a foundational role in shaping and developing case management services. You will work closely with clients to assess their needs, create career plans, and connect them to essential resources while also contributing to the growth and refinement of program processes. This is an opportunity to build a program from the ground up and make a lasting impact on the community.

Location : Houston, Texas – Initially remote, transitioning to a hybrid schedule in South Central Houston

Reports to : Houston Program Manager

Schedule : M-F, full-time

Status : Exempt

Salary : $57,000-$61,000

Travel : Employee is expected to travel within the Houston area for events and partnership-related activities

Responsibilities :

Establish and refine case management services as the first Case Manager in the program, helping to define best practices and develop processes for long-term success.
Conduct comprehensive assessments with clients to understand their backgrounds, strengths, and barriers, and develop individualized career plans with both short-term and long-term education and employment goals.
Collaborate closely with the Employment Specialist and program team to align job opportunities and career pathways with client needs.
Build and maintain relationships with referral partners and community organizations to enhance client access to resources.
Provide ongoing support and advocacy by offering resources, encouragement, and strategic guidance to help clients navigate challenges and stay on track with their education and employment plans.
Develop and maintain relationships with referral partners and community organizations to expand client access to supportive services, including housing, mental health support, and recovery programs.
Continuously assess and address employment barriers by connecting clients with tailored resources and external services to support their holistic well-being.
Maintain accurate and detailed case notes and contribute to data collection efforts to measure impact and inform program improvements.
Contribute to program development by identifying opportunities for process improvements, implementing feedback, and helping to shape the future of case management services as the program evolves.

Competencies :

Adaptability : Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Communication : Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Continuous learning : Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.

Contributing to team success : Actively participating as a member of a team to move the team toward the completion of goals.

Building trust : Interacting with others in a way that gives them confidence in one's intentions and the organization.

Problem solving : Resolving or addressing issues before they need to be escalated; able to solve problems by analyzing situations and applying critical thinking. Defining issues, problems and opportunities, generating different courses of action, evaluating the constraints and risks, and selecting the viable option to address the identified problems and / or opportunities.

Initiating action : Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.

Managing conflict : Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

Attention to detail : Pays close attention to information, scrutinizing components to ensure accuracy and alignment.

Requirements :

Bachelor's degree or equivalent relevant work experience, plus 2-3 years of additional experience.

Experience in case management, social services, workforce development, or a related field.

Ability to work in a developing program and contribute to process-building efforts.

Passion for supporting individuals in overcoming barriers to success.

Experience working with high-risk or underresourced populations.

Reliable access to a working vehicle for work-related purposes.

Reliable access to wifi for work-related purposes given the role will initially be remote.

Preferred Qualifications :

Spanish-speaking, bilingual.

Ability to leverage an established professional network or comfort with building one.

Physical Requirements :

The position functions in a normal office environment that requires the ability to successfully interface with standard office equipment such as computers, printers, copiers, and telephones

Sitting, standing, walking, and occasionally climbing stairs are typical activities in this role

Talking (expressing or exchanging ideas by means of the spoken word) and hearing (perceiving the nature of sounds) are required

Clarity of vision (i.e., working with small objects or reading small print) is required

The ability to lift objects up to 25 lbs is required

This job will require the ability to drive a vehicle for work-related purposes, so the ability to drive a car is required. This includes sitting, gripping, foot action, neck movements, elbow movements, reaching, and wrist movements.

We strongly encourage survivors of human trafficking, individuals with lived experience, and those from diverse backgrounds to apply. This position is ideal for someone eager to develop their expertise and make a meaningful impact in a collaborative environment.

Salary : $57,000 - $61,000

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