What are the responsibilities and job description for the Technical Projects Analyst I - Full Time position at NOMS Healthcare?
The Challenge (Job Summary)
Under the supervision of the End-User Services Supervisor, this position is the company’s technical projects coordinator and liaison to other business units participating in or impacted by those projects. The Technical Projects Analyst I (“TPA I”) is responsible for gathering requirements, helping to author implementation processes, and track project progress for transformative efforts of a root technical nature. The TPA I works with technical leadership to establish project deliverables, milestones, communication expectations, update cadences, and to identify and remove progress barriers.
As a member of the End-User Services team, the TPA I may also be called upon to participate in user-facing issue resolution of a routine nature and to serve as an issue escalation contact for staff that primarily functions in a user-facing capacity. This role may also author user-focused tutorials and educational materials, and may occasionally be called upon to lead user training applicable to the technical projects they coordinate. The TPA I is also expected to be a technical writing leader, helping to coach others on the quality, quantity, and organization of their documentation and ensuring that documentation from technical projects is accurate, complete, and professionally polished for both technical and non-technical audiences.
TPA I performance will be measured by successful and timely project completion, issue communication and resolution, and quality of documentation in support of technical projects. Because this role interacts heavily with leadership from other business units, performance will also be assessed on how effectively those relationships are built and maintained.
Your Day to Day & Essential Functions:
- You’ll help develop project implementation plans that consider current state, project goals, staff, and available resources
- You’ll track progress toward technical project completion, which may often include several unrelated workstreams at once
- You’ll provide clear and timely project progress reports to technical leadership
- You’ll identify and participate in resolving progress barriers as they emerge
- You’ll adapt existing project plans as new constraints and project goals emerge (manage “scope creep”)
What You Need to Succeed (Competencies, Education):
- Project management methodology and best practices
- Thoughtful organization of incremental, sequential tasks that build toward a higher-level goal
- Technical proficiency supporting end-user devices and common desktop software
- Basic understanding of cloud computing concepts and practices, especially Microsoft Azure
- User-focused approach to managing and communicating changes. The TPA I must be sensitive to how their work can impact users, providers, managers, other stakeholders and especially patients
- BA/BS in Information Systems, Management Information Systems, or technical field preferred
- Project management certifications, such as PMP or equivalent, strongly preferred
- Minimum two (2) years working in technical project management or equivalent experience
- Minimum of three (3) years progressively responsible experience in information systems. Health care setting preferred.
- Functional competence with Microsoft Azure, Windows Active Directory, Monday.com, Microsoft Project, Asana, and similar tools strongly preferred
- Electronic Medical Record / Epic / eClinicalWorks experience preferred.
What We Offer You:
A Wonderful Environment: The office has a great team full of positive people, and the opportunity to work with stellar patients.
Benefits: NOMS offers a comprehensive benefit package including medical, dental, vision, life insurance, and a variety of a la carte options. NOMS also has a focus on employee health, offering an impressive wellness incentive program.
Competitive Pay: We are proud to be an organization offering competitive pay in the area. Our Human Resources team looks at wages on an annual basis to ensure we are in line with our competitors.
Career Growth & Development Opportunities: We value promoting from within and have leadership and development training program for individuals who want to move up. We are proud to have managers who started as medical receptionists and have worked their way up.
Equal Employment Employer: We strive to have a diverse team, and are proud to welcome minorities, females, veterans, individuals with disabilities, sexual orientation, gender identity.
Working Conditions & Physical Demands: There is a combination of exam rooms and medical offices. There is frequent exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinical environment.
OTHER DUTIES:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
NOMS is an equal opportunity employer committed to high standards of business conducted and civic responsibility. This includes our policy of offering fair and equal opportunities to every employee or applicant for employment regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation) age, national origin, disability or genetic information, or status as a Vietnam-Era or special disabled veteran, or any other protected classes, in accordance with applicable law.
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