Scheduler

JOB SUMMARY

The Scheduler is a full-time hourly, non-exempt position reporting to the Operations Manager or Appliance Delivery and Install Manager with the responsibility to schedule the installation of flooring, countertops, cabinets, or appliances in an efficient, cost-effective manner that will maximize job profitability while adhering to company policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Schedule with builders/homeowners and project managers for commercial and residential jobs. (For time frames that are requested)
• Split lines for each job delivery to ensure the amount needed is per floor or job needs. If applicable, include hinges and unit instructions on comment line
• Assist in coordinating all deliveries for granite/cabinet/flooring/appliances with the warehouse project manager and install staff to avoid extra job site trips.
• Call/assist with claims and/or repairs coordination as needed
• Oversee all schedules (appliances/granite/flooring/cabinets) to verify specific dates/times are met with all our products.
• Communicate with all installers/delivery persons on a daily basis to ensure their jobs are completed and customers are satisfied
• Communicate with all Sales Staff on a daily/weekly basis on their jobs, for detailed job progress and costs.
• Contact customers one to two days ahead to confirm scheduled times/dates as required
• Assist in warehouse inventory to ensure all parts are available to service/install all flooring, cabinet, countertops, and appliances
• Follow all safety policies and procedures
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• • None

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or equivalent
• Ability to read and comprehend simple instructions, short correspondences and memos
• Ability to add, subtract, multiply in all units of measure using whole numbers, common fractions and decimals
• Ability to identify variances from the norm. Ability to calculate multiples of units of measure and convert units of measure
• Ability to be personable in customer interaction scenarios
• Excellent problem solving follow up and attention to detail and accuracy skills
• Ability to analyze technical data
• Ability to verbally communicate effectively with all levels of staff as well as customers
• Current knowledge of product installation
• Accurate data entry/keyboarding skills
• Proficient in computer spreadsheet programs, e-mail, Word programs and learn company computer program
• Effective written and verbal communication skills
• Project and conduct a positive company image and conduct oneself in a professional manner
• Travel to current and potential customers/clients
• Possession of a valid driver’s license and an acceptable driving record that meets the minimum requirements of the company’s insurance provider
• Capacity and willingness to work a flexible schedule is required
• Establish and maintain a professional and effective working relationship with employees in other departments
• Ability to organize, prioritize, multi-task and work well under pressure
• Work independently with little supervision

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This job operates in an office/warehouse environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, fax and warehouse equipment

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions
• Office environment
• May have to meet tight deadlines

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Disability Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need accommodation, please email Accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.