Guest Care Coordinator (Temp)

Overview

About YouAs our Guest Care Coordinator (Temp), you will be a key member of the team helping us attract, maintain, and recover guests while building awareness for our brand. You will be the voice of the brand to our guests. You will have the opportunity to work with a smart, passionate, dynamic, and high-energy team with lots of experience to share. We’re a collaborative bunch so you can expect to have your hands in everything. 

About Noodles

At Noodles & Company, our mission is to always nourish and inspire every team member, guest and community we serve. We accomplish this by living our values of We Care, We Show Pride, We are Passionate, and We Love Life! We provide our team members with opportunities to learn culinary skills working with fresh food and the art of personal connection with our guests. Come join our amazing team, make new friends, develop your career, and have fun!

Pay Range: $20.00 to $22.00/hr

Your Day in the Life

• Respond to guest feedback across the many different channels (phone, email, website feedback, etc.) – defusing complaints, making believers out of folks new to Noodles and encouraging our loyal guests to come see us more often.
• Respond to guests on social media platforms, responding to both direct messages and public posts in a way that reflects our brand voice and values.
• Become an expert in our brand voice and apply it consistently when responding to guests across all channels.
• Investigate and discern guest issues utilizing multiple backend systems.
• Identify and recommend process improvements; we want our guests to have a great experience in every point of contact and are looking for the best, most efficient ways, to handle guest feedback.
• Identify consumer trends and report findings to support proactive solutions and issue resolution.
• Work closely with the Communications team to ensure guest feedback is connected to the right teams, whether in marketing, operations, training, restaurants, or supply chain.
• Track and respond to online reviews across multiple platforms, resolving guest concerns directly and routing operational issues to the appropriate team.
• Provide cross-departmental support as needed, including data pulls, reporting assistance, and menu audits, with responsibilities varying based on your experience and expertise.

What You Bring to the Team

• You don’t get ruffled. We move fast, and you take it all in stride—staying calm, collected, and keeping the team grounded.
• You love to write. Whether it's crafting guest responses or engaging with reviews, you’re comfortable putting thoughts into words.
• You’re friendly and outgoing. You enjoy helping others, bring a positive attitude, and aren’t afraid to jump right in.
• You’re organized. Managing details, staying on top of tasks, and following through is second nature to you.
• You’re guest service-oriented. Every guest matters to you, and when things don’t go right, you’re dedicated to making it right.
• You’re all about solutions. Even if you don’t have the answer right away, you’re a natural problem-solver who can think on your feet.
• 1-2 years of professional experience in a guest-facing or service role.
• Experience with Microsoft Office Suite, especially Outlook and PowerPoint, is preferred.
• This is a hybrid role with 2-3 days per week in our Support Office in Broomfield, Colorado. We’re seeking candidates who reside locally.

Noodles is an Equal Opportunity Employer and Military Friendly workplace. We encourage Veterans and their spouses to apply. We are proud to be recognized on Forbes’ Best Employers for Diversity and Forbes' Best Employers for Women lists and are committed to creating a culture of belonging where Noodlers can bring their full self to work.

Application Deadline: Recruiting timelines vary by role, but all positions at Noodles & Company remain open for applications for at least 3 days from the posting date. This role is currently open and accepting applications.

Pay Range

Job Posting Date

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Salary : $20 - $22