What are the responsibilities and job description for the Technical Support Engineer position at Nooks Communications, Inc.?
A company is looking for a Technical Support Engineer to provide exceptional user support and improve customer experience.Key ResponsibilitiesProvide prompt, empathetic, and clear communication to resolve user issuesDebug and troubleshoot complex technical problems, collaborating with engineering teamsIdentify patterns in support requests to proactively solve problems and advocate for customersRequired Qualifications3 years of Technical Support experience on complex B2B SaaS platformsExperience providing support through email, Slack, and live chat channelsProficient in real-time troubleshooting, including video conferencing and remote accessSelf-starter with experience in rapidly changing SaaS environmentsProven ability to work independently and manage multiple tasks efficiently
