Customer Service Rep/Cashier

Nooksack Indian Tribe
Job Description

Job Title: Customer Service Representative I
Department: Market Center
Reports To: General Manager, Store Manager, Supervisor
Job Status: Full Time
Type: Non-Exempt

JOB SUMMARY:
Working under the supervision of the Store Manager, the cashier will provide excellent customer service to our customers while operating the register. In addition the cashier is responsible for stocking shelves, maintaining the store appearance, and cleaning. The qualified applicant will also be responsible for helping in the food service area.

MAJOR TASKS AND RESPONSIBILITIES:

• Greets all customers and promotes customer service as priority.

• Accurately and efficiently conducts sales for the convenience store according to established policies and procedures.

• Maintains the security of all funds in the register at all times including making timely cash drops to maintain the cash drawer at or below the maximum level.

• Maintains an appropriate level of stock and merchandise at all times in work area to ensure efficient customer service while maintaining the cash register.

• Complies with all company and department policies and procedures while practicing positive customer and employee relations.

• Provides accurate and timely documentation and reporting of department activities and status as requested.

• Conducts sales transactions quickly and accurately. Operates cash register, using scanner by passing UPC bar-coded items to display cost of customer purchases and tax (if applicable) on monitor screen. Enters all transactions into register, accepts payment and accounts for all funds.

• Reviews and checks customer credit cards, strictly following policies and procedures. Obtains electronic or telephone authorization for all charges. Mechanically imprints/embosses all manually entered cards.

• Issues a receipt to all customers and returns the appropriate change to the customer.

• Verifies the age of customers purchasing alcohol or tobacco products.

• Maintains a professional, clean, and neat appearance of store and work area including sweeping, mopping and restroom sanitization.

• Maintains a professional and neat appearance and represents the company in a positive manner.

• Such other job related duties as may be assigned by instruction from Management.

Rev. 5/13/2021 8:39 AM

• Complete the shift check-in procedures before starting the shift and complete check-out procedures at the end of the shift.

• Be alert to shoplifting prevention procedures.

• Report any equipment (coffee machines, microwaves, refrigerators, gas pumps, lights, plumbing fixtures, etc.) which are not working to your station manager.

OTHER DUTIES:
Because of the Market Center’s commitment to customer service, each employee may be expected to perform a wide range duties from time to time. Such duties may or may not be related to their regular responsibilities.

PREFERENCE:

 Indian Preference Policy applies to this and all positions with the Nooksack Indian Tribe.

MINIMUM QUALIFICATIONS

The following qualifications are required for the incumbent to have, in order to be considered for the position.

REQUIRED EDUCATION, EXPERIENCE AND TRAINING FOR POSITION:

• Obtain and maintain TIPS for off-premises Certification
• Must be a minimum of 21 years of age.

REQUIRED SKILLS/KNOWLEDGE/ABILITIES POSITION:

• Should have knowledge of, or ability to use, the following machines and or equipment: POS machine, calculator, cash register, Lotto machine, pricing gun, gas pump console, grill, deep fryer, oven, cleaning equipment and supplies.

• Must be alert and able to identify a hazard, should one occur, in order to avoid it by reporting immediately or, if directed, by taking corrective measures.

• Must be able to read, write and speak English
• Ability to perform basic math skills and make change accurately.
• Ability to operate Drop Safe
• Knowledge of Cigarette, Tobacco and Liquor stock
• Strong Customer service skills.
• Excellent Cash handling skills
• Ability o communicate with all levels of employees and customers
• Ability to multi-task
• Must be able to work as a Team member
• Ability to deal with a high volume of people

REQUIRED CONDITIONS OF EMPLOYMENT:
 Must pass alcohol/drug test at time of hire and throughout employment.
 Must pass criminal background check at time of hire and periodically thereafter.
 Must be able to work when monitored by Surveillance cameras.
 Must be able to work various shifts including nights, weekends, and holidays.
 Sufficient personal mobility and physical reflexes which permit employee to work in areas with only artificial light, to work within a tightly enclosed areas such as closets and small offices, and to work while exposed to unpleasant odors and with allergenic substances such as cleaning solutions and dust.

 Cook and put food items in display case

Rev. 5/13/2021 8:39 AM

 Keep fresh sandwiches stocked
 Must be able to make and serve espresso and other types of beverages

REQUIRED LICENSES OR CERTIFICATIONS:

• Must have and maintain throughout employment a valid Washington State Driver’s License and meet the insurability requirements of the Tribe. (Must Provide Driving Abstract at time of hire).

• Must have or obtain and maintain an TIPS for Off-Premises Certification
• Must have or obtain Food Handlers permit within 30 days of employment

PHYSICAL REQUIREMENTS ( The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.):

• Stands and walks 8-10 hours daily with short breaks on a tile or concrete surface.
• Lifts and carries stock weighting up to twenty-five (25) pounds while stocking shelves and coolers.
• Pulls and pushes up to twenty-five (25) pounds to move stock.
• Bends and stoops to stock low shelves in store, cooler and to clean.
• Performs twisting/rotating motions using head/neck, waist, knees, and arms.
• Frequently reaches in order to stock and clean store.
• Handles case goods, cooler merchandise, cleaning materials, equipment and money. Handling may be done one or two handed depending on size and shape of object and task being performed.
• Constantly uses fingers in order to cashier, stock and clean.
• Must have corrected vision to: o Be aware of surroundings and location of items needed; and o Perform various other job duties.

• Must have corrected hearing to: o Listen to needs and advice of managers, co-workers and customers; and o Listen to the environment to be aware of surroundings.

• Must be mentally alert and capable of remembering faces, names, oral instructions and details.
• Environmental conditions: Temperature varies widely due to seasonal changes and outdoor exposure to include and indoor exposures while stocking cooler and cooking with normal level of noise.

DESIRED SKILLS/KNOWLEDGE/ABILITIES POSITION

The following qualifications are preferred/helpful for the incumbent who has these skills/knowledge or abilities for this position.

• Previous cash handling experience
• Previous customer service experience

I have read and understand the position requirements as stated above I further, understand that occasionally I may be instructed to perform duties that are not listed above but are relative to my position.

________________________________________________________________ _______________________________
Employee’s Signature Date

________________________________________________________________ _______________________________
Supervisor’s Signature Date

Rev. 5/13/2021 8:39 AM

Job Type: Part-time

Pay: From $18.66 per hour

Expected hours: 28 – 32 per week

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

Salary : $19