What are the responsibilities and job description for the Healthcare Operations Associate position at Noom US?
Role Overview
Noom is a digital healthcare company that connects people to content, coaching, community, and clinicians to build healthy habits and promote better living. We're a mission-driven, high-growth organization that's powered by science, technology, and world-class talent.
Noom is seeking a Healthcare Operations Associate to support the expansion of Noom Med, as well as the working relationships, partnerships, and operations with compounding pharmacies and clinical vendors. You'll help to manage pharmacy inventory, packaging, shipment, and fulfillment of medication orders, which have expanded significantly since the launch of Noom's GLP-1Rx offering and will continue to do so with the evolution of the Noom Med program.
What You'll Be Doing
- Manage daily pharmacy and clinical operations, including order and patient issue resolution, inventory management, vendor management, and developing and implementing clinical programs.
- Utilize Noom Med's vendor management systems and EMR for documentation and coordination.
- Serve as a liaison between clinicians, patients, and pharmacy ensuring seamless communication and support across departments
- Collaborate with customer service and health coach teams to address patient needs and assist with troubleshooting issues.
- Managing Help Desk tickets in Jira (or other ticketing system) and following up with Care Coordinators
- Collaborate cross-functionally across departments to achieve company goals and drive business success
- Assist with clinical quality program management to ensure protocol adherence through chart audits.
- Collaborate with team and cross-functionally to develop, implement, and update new and existing clinical programs.
- Work with the BPO team, providing guidance on care coordination and prior authorization requests in line with Noom Med's protocol.
- Additional responsibilities as assigned to meet business needs
What We're Looking For
What Makes This Job Amazing
Base Salary
Other Elements of the Rewards Package
Location
In-office Locations :
New York, NY, USA
More About Noom
At Noom, we believe that the individual is the greatest force for good, not just in their health but in unlocking their fullest potential. We apply the same principles inside Noom. Across our dynamic organization, we empower our teams to execute on big ideas and we start and end each day with responsibility to make the world a healthier place. Fortune, Inc., Glassdoor, and Crain's have all named Noom a Best Place to Work including being named on Fortune's lists for Best Workplaces in New York, Best Workplaces in Technology, Best Workplaces for Women, and Best Workplaces for Millennials.
Noom is proud to be an Equal Opportunity Employer, and all applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, caste, national origin, physical or mental disability, protected veteran status, age, or any other characteristic protected by applicable law. Noom is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities. To request reasonable accommodation, please email accommodations-help@noom.com.
To help protect against potential hiring scams, please be aware that all email communications from the Noom Talent team and / or hiring managers will come only from an @noom.com email address. Our assessment process includes multiple phone and / or video interview rounds, and we will never ask you for personal payment, require you to purchase equipment, or extend a job offer without the completion of this interview process. If you are unsure about the validity of a Noom job posting on another website, we strongly encourage you to instead apply directly through our website.
Salary : $91,000 - $124,000
