What are the responsibilities and job description for the Customer Service Representative position at Nor-Am Cold Storage?
11 : 00am - 7 : 30pm
Starting Pay : $18.00 / HR
Job description is as follows but is not limited to the following duties may change at the discretion of your direct
supervisor or management :
Nor-Am Expectations :
Deliver first class customer service to both internal and external customers. Respond to customer needs in a
timely and accurate manner. Build positive relationships with customers and co-workers and be supportive of a
team atmosphere.
Holds safety in high regard, follows all safety rules for equipment and general warehouse operations. Takes
responsibility for own safety by acting in a safe manner at all times. Takes responsibility for the safety of their
team by calling out unsafe behavior on the spot.
Actively participates in the LEAN Management program, striving to continuously improve, increase efficiency and
eliminate waste.
Uses the company's core values of Integrity, Adaptability and Continuous Improvement to guide day to day
decision making.
Job Duties :
Complete necessary paperwork, including inbound and outbound orders, Bill of Ladings, receipts, export
documentation, and other customer or government required documentation.
Maintain a positive relationship with customers, co-workers and USDA or other government officials and be able
to respond to their needs in an accurate and timely fashion.
Must be able to accurately identify inventory discrepancies and notify the appropriate manager immediately.
Must utilize the Warehouse Management System to track inventory, place and receive orders, run reports and
confirm shipments. Understand inventory control by FIFO / LIFO
Will complete basic office duties such as filing, faxing, answering phones and any other office tasks as assigned
by supervisor.
Perform any special projects or other assignments as needed by manager / supervisor.
Must be able to work in a fast paced environment.
Why work for Nor-Am?
Competitive Pay.
Paid Time Off begins accruing on your first day.
Our Holiday List includes your birthday. No one should have to work on their birthday!
Pay On Demand
Medical, Dental, Vision, Life, Short and Long Term Disability Insurance
Free Financial Wellness Program
401k with company match
Legal and Identity Protection Coverage
Tuition Reimbursement
Kids in School? We supply backpacks and school supplies for our employees' school aged kids every year....backpack day is our favorite day of the year!
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