Center of Innovation Manager

The Center of Innovation Manager will ensure NLGH delivers high quality service through continuous improvement work to eliminate quality defect, reduce cost, improve customer service and encourage innovative solutions. Oversee all aspects of projects in cooperation with the project leads using Smartsheets as the central repository for project documentation and reporting. Assist where needed in meeting facilitation. Train, mentor and continue to develop the skills of the project leads, NLHD leaders, and project team members in Lean and Six Sigma improvement methods using the DMAIC cycle of improvement. Set deadlines, assign responsibilities and monitor and assist in summarizing progress of projects. Assist the project leads in preparing reports for the executive team regarding status of projects. Quantify and validate return on investment (hard dollars) on all projects with project leads and recoup a minimum of twice the project management department cost center annually.

• Maintains responsibility for NLHD compliance with federa, state and accredidation regulations pertaining to department.
• Align project management with the NLHD Strategic Plan and organizational goods.
• Coordination and completion of projects on time within budget and within scope with project leads. Facilitate report out of project work to executives weekly at war room.
• Track project management office key performance data into a scorecard and trend data over time.
• Work with improvement teams, process owners, and department leads to identify areas for improvement and assist in prioritization.
• Perform fact finding and analysis of information/data in collaboration with process owners assist them to prioritize improvement work.
• Teach and coach project leads, team members and NLHD leaders on the DMAIC improvement methodology and ensure process improvement work is a standardized process throughout NLHD.

Values

i - Innovation

"Think Forward" "Set Out-Of-The Box Goals" "Exploring new possibilities" I am the change agent that advocates for our customers. I think outside of the box to create Exceptional experiences that set us apart. I look for solutions and think of new ways to solve problems, even if it is outside of my department.

C - Compassion

"Demonstrate genuine concern" "Display a Selfless attitude" I show kindness in every interaction. I strive to build trust with our co-workers and customers. I will communicate with our co-workers and customers in a way they understand. I will make time to address our co-workers and customers' needs.

A - Accountability

"Show integrity" "Accept Ownership & Responsibility" I will demonstrate integrity by doing the right thing, being honest and having strong moral principles. When mistakes occur, I take the necessary steps to correct them, without dismissing patient concerns and follow through until resolution. I fully document actions taken to ensure continuity of care. I communicate expectations and follow up within defined time frames and provide updates as I understand them for my customers and teammates.

R - Respect

"We value diversity" "Respect is earned" I treat all people with dignity and respect, regardless of their beliefs. I do not use negative/derogatory language. I accept constructive feedback and suggestions for the greater good.

E - Empowerment

"Share Knowledge" "Take Action" I will share knowledge to empower others and encourage them to make informed decisions. I encourage others to reach their full potential. I will encourage trying new things, diverse ideas, and learning from our mistakes. I have the freedom to do what is right for our customers.

ORGANIZATION EXPECTATIONS:

Communication

The process of sending and receiving messages with words, verbally, written or in sign language.

Customer Focus

Identifying and responding to current and future patient and other customers’ needs; providing excellent service to internal and external patients and other customers.

Initiative

Identifying and dealing with issues proactively and persistently; seizing opportunities that arise.

Self-Development

Lifelong, voluntary, and self-motivated learning.

Teamwork

Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals.

SKILLS, KNOWLEDGE AND ABILITIES

• • Enthusiastic attitude and eager to continue to learn and grow

• • Ability to work effectively with teams

• • Detail-oriented, organized and resourceful, and must have strong written and verbal communication skills

• • Strong computer skills including Microsoft Outlook, Excel, Word, and PowerPoint

• • Experience with advanced data analysis tools for LSS work

• • Ability to adapt quickly when changes are required, handles stressful situations well

• • Comfortable in with group meetings and assisting in the facilitation of quality teams

• • Must be an adaptable self-starter. Must be able to juggle multiple projects and organize time effectively. Works independently or in close teams, while maintaining constant communication with the leadership team.

• • Strong sense of ownership and accountability

• • Ability to travel and attend education and/or meetings

MINIMUM EXPERIENCE

• • 2 years hospital experience, clinical experience preferred

• • 2 years lean and six sigma quality/process improvement work experience

MINIMUM EDUCATION

• • High School Diploma or General Education Degree Required

• • Bachelor’s preferred

LICENSURE/CERTIFICATION

• • Certified Black Belt or Master Black Belt in Lean and Six Sigma preferred