Patient Services Rep- Gastro

Support physicians and staff as the first line of contact by scheduling patients, answering phone calls, and arranging in house referrals. Obtains and verifies patient information regarding Medicaid, Medicare, sliding scale, workman’s compensation, and private insurance. The PSR processes requests to other facilities for medical records and inputs records received in to the EMR. They also receive appointment requests from outside offices and communicates appointment information to the referring office. They will also participate in department activities related to quality improvement. Performs other tasks as assigned.

• Answering incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
• Scheduling both self-referred patients and those referred by an outside office.
• Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, scanning incoming medical records into the EMR, or sending and receiving faxes.
• Processing internal referrals within the PPC.
• Participate in quality improvement activities within the department.

Values
i - Innovation
"Think Forward" "Set Out-Of-The Box Goals" "Exploring new possibilities" I am the change agent that advocates for our customers. I think outside of the box to create Exceptional experiences that set us apart. I look for solutions and think of new ways to solve problems, even if it is outside of my department.

C - Compassion
"Demonstrate genuine concern" "Display a Selfless attitude" I show kindness in every interaction. I strive to build trust with our co-workers and customers. I will communicate with our co-workers and customers in a way they understand. I will make time to address our co-workers and customers' needs.

A - Accountability
"Show integrity" "Accept Ownership & Responsibility" I will demonstrate integrity by doing the right thing, being honest and having strong moral principles. When mistakes occur, I take the necessary steps to correct them, without dismissing patient concerns and follow through until resolution. I fully document actions taken to ensure continuity of care. I communicate expectations and follow up within defined time frames and provide updates as I understand them for my customers and teammates.

R - Respect
"We value diversity" "Respect is earned" I treat all people with dignity and respect, regardless of their beliefs. I do not use negative/derogatory language. I accept constructive feedback and suggestions for the greater good.

E - Empowerment
"Share Knowledge" "Take Action" I will share knowledge to empower others and encourage them to make informed decisions. I encourage others to reach their full potential. I will encourage trying new things, diverse ideas, and learning from our mistakes. I have the freedom to do what is right for our customers.

ORGANIZATION EXPECTATIONS:

Communication

The process of sending and receiving messages with words, verbally, written or in sign language.

Customer Focus

Identifying and responding to current and future patient and other customers’ needs; providing excellent service to internal and external patients and other customers.

Initiative

Identifying and dealing with issues proactively and persistently; seizing opportunities that arise.

Self-Development

Lifelong, voluntary, and self-motivated learning.

Teamwork

Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals.

Skills, Knowledge and Abilities

Organization

Computer skills

Communication skills - oral/written

Education

High School graduate or equivalent required
One of the following preferred:
o NCMA- National Medical Assistant Certification from the National Center for Competency Testing
o NRCMA - Nationally Registered Certified Medical Assistant from the National Association of Health Professionals
o RMA- Registered Medical Assistant from the American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants
o CCMA- Certified Clinical Medical Assistant certificate from the National Healthcareer Association required
o CMA-AAM- Certified Medical Assistant from the American Association of Medical Assistants

If you are a current employee or have previously worked for Nor-Lea Hospital District, please contact the Human Resources Department at hrgroup@nlgh.org for your correct username and password.