What are the responsibilities and job description for the Air Dispatch - Commercial Flight Coordinator position at NORAPORTAL?
The Air Transport Logistics Specialist is responsible for the booking of all customer-related transports involving
air transportation including private air charter, commercial airline cargo, and on-board courier arrangements,
along with the scheduling and management of all ground transportation arrangements associated with the respective air transportation.
Du.es/Responsibili.es: Specialists will be assigned to one of the two functional areas described below or may act as a “float” during their work shifts.
Commercial Air Transports:
● Research and identify potential commercial transportation options for various locations and time frames to include Commercial shipments and On-Board Courier options.
● Navigate and analyze multiple cargo sites to determine the most efficient and effective
transportation solutions.
● Identify and secure STA-certified drivers capable of tendering at cargo sites.
● Proactively address and solve problems in the event of any delays or complications during transportation.
● Develop rapport and communicate effectively with NKR staff and transplant centers.
● Ensure the NKR website is updated throughout swaps.
● Resolves operational issues, handles escalated and/or adverse communications with couriers, commercial airlines and the NKR team.
● Other duties as applicable or assigned.
Charter Air Transports:
• Collect all necessary information from calling coordinator and parse information for input into NORA’s transportation management system
• Identify aircraft suitable for requested mission and contact respective air providers to determine if aircraft is available for use to NORA
• Retrieve appropriate quotes and trip sheets from respective air providers to provide accurate time and price quotes to NORA customers
• Create all associated ground records and dispatch corresponding drivers for all NORA
charter flights
• Develop and send comprehensive itineraries for requested trips to both the air provider and the customer
• Field any follow-up questions or requested changes to respective itineraries from customers
• Monitor all ongoing NORA charter flights, ensuring proper departure and arrival times have been entered, and booking return ground transports as necessary
• Manage NORA’s daily aircraft availability canvassing and update the internal transport
management system.
• Other duties as applicable or assigned
Requirements:
● Prior experience as a Transportation Coordinator or NORA Ground Dispatcher – preferred
● Ability to work both day and night shifts as dictated by business needs
● Ability to adapt and problem solve in a fast-paced, team-oriented environment
● Clear and concise verbal and written communica2on skills