Front Desk Team Member

We are looking for a friendly and reliable Part-Time Hotel Front Desk Agent to be the first point of contact for our guests and manage all aspects of their stay. This position requires availability three days a week (Tuesday-Thursday, 3 PM to 11 PM) to handle guest check-ins and check-outs. If you’re passionate about providing great customer service and have previous hotel experience, we’d love to meet you. Your role will be crucial in ensuring a welcoming and memorable experience for our guests.

Responsibilities:

• Handle guest check-ins and check-outs efficiently and with a warm greeting.
• Manage reservations via phone and online platforms.
• Inform guests about payment methods and verify credit card details.
• Register guests, collecting necessary information such as contact information and stay dates.
• Welcome guests and assign rooms according to their preferences.
• Provide information on hotel amenities, available rooms, rates, and services.
• Address guest complaints and concerns in a professional and timely manner.
• Work closely with housekeeping to ensure rooms are properly prepared and cleaned for guests.
• Confirm group bookings and assist with special requests for VIPs, events, or large parties.
• Promote and upsell additional hotel services and amenities when appropriate.
• Maintain accurate and updated records of guest bookings and payments.
• Perform light housekeeping tasks, including laundry duties when necessary.
• Ensure cleanliness in shared areas such as the lobby, kitchen, bathrooms, and hallways.
• Report maintenance issues and handle guest requests promptly.
• Ensure the confidentiality and security of guest rooms and sensitive information.
• Stay informed about all hotel services to assist guests with any inquiries.
• Follow all hotel policies and procedures to maintain a safe and efficient work environment.
• Use cleaning chemicals safely and in accordance with OSHA and hotel standards.
• Assist with laundry during peak periods to ensure a steady supply of linens.

Skills and Qualifications:

• Previous experience in a hotel front desk or customer service role is preferred.
• Familiarity with hotel reservation systems and booking software.
• Strong customer service skills with a friendly and approachable demeanor.
• Excellent communication and organizational abilities.
• At least 1 year of housekeeping or cleaning experience.
• Detail-oriented and able to work independently.
• Ability to multitask effectively and take initiative when needed.

If you enjoy working in a dynamic environment, helping others, and providing exceptional service, we would love for you to join our team and help create a positive experience for every guest!

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekends only

Work Location: In person

Salary : $18