What are the responsibilities and job description for the Customer Service Representative position at Norco, Inc?
Norco is currently seeking an individual to fill our Medical Store Customer Service Representative position. The Medical Store Customer Service Representative is responsible for serving walkin customers and phonein customers. Other responsibilities include but are not limited to :
- Greet customers in a professional and enthusiastic way
- Answer telephone calls promptly
- Route patient information to appropriate personnel / departments as necessary to order deliver and bill medical products and services
- Manage a large amount of inbound and outbound calls in a timely manner
- Follow call scripts when handling different topics
- Identify customers needs clarify information research every issue and provide solutions
- Keep records of customer conversations in Norcos electronic system in a comprehensible way
- Demonstrate indepth knowledge of products placement availability price and use
- Efficiently assess customer needs for product or services
- Educates patients / clients on medical products and services
- Process customer orders and accurately input customer orders into the computer
- Perform other tasks as assigned or necessary
Qualifications :
Additional Information :
Norco offers a competitive compensation / benefit package including :
Norco Inc is an Equal Opportunity / Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Norco Inc is a drugfree workplace.
Remote Work : Employment Type :
Fulltime
