Industrial Store Warehouse/Customer Service Representative

Company Description

Founded in 1948, Norco is headquartered inBoise, Idahoand has more than70branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family andemployee owned company weoperate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies.Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership(ESOP).

At Norco we sharea common mission:"Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. Wework hard every day to serve others and create rich lives for ouremployees, their families, and the communities where we work and live.

Job Description

Norco is currently seeking an individual to fill ourIndustrial Store Warehouse/Customer Service Representative position. TheIndustrial Store Warehouse/Customer Service Representative is responsible for accomplishing all shipping and receiving on a daily basis and to maintain the warehouse in a neat and orderly fashion. Serving walk-in customers and phone-in customers.Other responsibilities include, but are not limited to:

• Prepares all items to be shipped on a daily basis
• Notifies appropriate parties of shipments received
• Places all items received for stock into their appropriate locations on a daily basis
• Monitor and maintain accurate and appropriate inventory levels and places orders when necessary
• Coordinate cycle counts and rental inventory in branch location
• Educates staff on inventory accuracy and reduction of human errors
• Maintains the warehouse area in a neat and orderly fashion
• Properly receives all items shipped to the company on a daily basis
• Adhere to all established procedures, policies and safety rules
• Greet customers in a professional and enthusiastic way
• Answer telephone calls promptly
• Demonstrate in-depth knowledge of products, placement, availability, price and use
• Sell welding and safety products and services to customer
• Process customer orders and accurately input customer order into the computer
• Perform other tasks as assigned or needed
  
  

Qualifications

• High school graduate or equivalent
• Demonstrates timeliness, courtesy, sincerity and patience when dealing with clients
• Good organizational, communication, and customer service skills
• Good working knowledge of all industrial products and gases
• Ability to frequently lift up to 50 lbs andoccasionally lift up to 100 lbs
• Ability to sit, stand, or walk for extended periods of time
• Accuratelyenter data into computer and acquire a working knowledge of any software applications applicable to the position
• Basic mathematics skills
  
  

Additional Information

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco
• Supplemental Accident, Disease, and Life Insurance options
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Wellness Program
• Employee Discount on products sold by Norco
  
  

Norco, Inc is an Equal Opportunity/Affirmative Action Employer

Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace.