What are the responsibilities and job description for the IT Technical Help Desk position at Norco, Inc?
Company Description
Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).
At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.
Job Description
Norco is currently seeking an individual to fill our IT Technical Help Desk position. The IT Technical Help Desk Technician is responsible for supporting the personal computer hardware and software operations, maintenance, customer support, and those tasks assigned by the Systems Administrator and/or Information Systems Manager. Other responsibilities include, but are not limited to:
- Provide personal computer software and hardware support to all corporate and branch users
- Setup and install new PC's, thin clients, peripherals, and related equipment
- Configure, troubleshoot, and maintain handheld devices in a wireless network environment
- Software installation for Microsoft products and other applications as defined by Information Systems Manager
- Maintain user accounts across multiple systems
- Keep track of issues and resolution using trouble-ticket software
- Perform other tasks as assigned or necessary
Qualifications
- High school graduate or equivalent, college degree preferred - 4 year degree (related or nonrelated
field) or Associates in computer related field, or 2 year certification - Associates in a computer related field or 2 year certification preferred
- Experience or working knowledge of PC architecture and concepts, hardware installation and configuration, component installation and configuration, and peripheral installation and configuration
- Ability to accurately enter data into computers and acquire a working knowledge of any software applications necessary to the position
- Able to work in a high pressure environment
- Highly motivated
- Good organizational skills
Additional Information
Norco offers a competitive compensation/benefit package, including:
- Employee Stock Ownership Plan (ESOP)
- Health, Vision and Dental Insurance
- Health Savings Account (HSA)
- Medical and Dependent Care Flex Accounts (FSA)
- Life Insurance provided at no cost to employee by Norco
- Supplemental Accident, Disease, and Life Insurance options
- Employee Tuition Reimbursement
- 401(k) with Employer Matching
- Wellness Program
- Employee Discount on products sold by Norco
Norco, Inc is an Equal Opportunity/Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Norco, Inc is a Drug-Free workplace.
