What are the responsibilities and job description for the Rehab Coordinator position at Norco, Inc?
Company Description
Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).
At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.
Job Description
Norco is currently seeking an individual to fill our Rehab Coordinator position. The Rehab Coordinator is responsible for coordination of all Rehab team equipment set-ups and staff scheduling as directed. The Rehab Coordinator acts as a liaison between Norco ATPs, Rehab Specialist and Technicians, and their customers and referral sources to trouble shoot questions and problems and assure excellent communication is maintained. Other responsibilities include, but are not limited to:
- Coordinate team schedules and patient set-ups, answer and route rehab staff/patient communications
- Schedule rehab staff to optimize workflows
- Work with patients, physicians, therapists and referral sources to optimize the equipment needs for customers
- Understand payer requirements for equipment and be able to clearly communicate them to customers
- Perform insurance verification and obtain necessary documentation for equipment coverage
- Stay well informed of industry updates and Medicare changes, particularly those related to rehab
- Assist with rehab sales support and in-services within a defined region, as necessary
- Assist customer service staff to coordinate rehab related discharges
- Perform other tasks as assigned or necessary
Qualifications
- High School graduate or equivalent. Previous home care experience preferred
- Ability to work with a diverse group of people in a caring, personable manner
- Excellent verbal and written communications skills, including phone demeanor
- Excellent office skills (Microsoft Office)
- Ability to learn new equipment and technologies quickly
- Excellent problem solving skills
- Ability to perform multiple tasks
- Ability to sit for extended periods of time
- Ability to perform basic mathematics calculations
Additional Information
Norco offers a competitive compensation/benefit package, including:
- Employee Stock Ownership Plan (ESOP)
- Health, Vision and Dental Insurance
- Health Savings Account (HSA)
- Medical and Dependent Care Flex Accounts (FSA)
- Life Insurance provided at no cost to employee by Norco
- Supplemental Accident, Disease, and Life Insurance options
- Employee Tuition Reimbursement
- 401(k) with Employer Matching
- Wellness Program
- Employee Discount on products sold by Norco
Norco, Inc is an Equal Opportunity/Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Norco, Inc is a Drug-Free workplace.
