What are the responsibilities and job description for the Resupply Specialist position at Norco, Inc?
Company Description
Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).
At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.
Job Description
Norco is currently seeking an individual to fill our Resupply Specialist position. The Resupply Specialist accurately and efficiently creates resupply orders verifying insurance authorization. The role communicates with customers to resolve questions or concerns, provide appropriate solutions within time limits, and follow up to ensure resolution. Other responsibilities include, but are not limited to:
- Responsible that all centralized resupply orders are started within 2 business days
- Communicate with Norco customers clearly, informative, and professionally
- Verify Norco can be paid by insurance prior to sending supplies to customer. This would include but not limited to verifying authorization and current Rx is on file.
- Add modifiers to resupply orders when required
- Communicates and resolves problems with patients, departments, branches, and insurers
- Communicate and follow all company policies, procedures, and safety rules
- Become experts in the equipment dispensing to know which items go together and ones that do not to provide high level customer service.
- Prioritize tasks to ensure timely completion
- Perform other duties as assigned or needed
Qualifications
- High school diploma or equivalent
- Complete understanding of medical software used by Norco (on-the-job training)
- Perform basic mathematics calculations
- Excellent verbal and written communication skills
- Excellent public relations skills, especially in explaining decisions with empathy and tact
- Accurately enter data into computer
- Excellent problem-solving skills
- Adaptability to frequent changes in priorities, fast pace of work
- Attention to detail is critical to process information effectively and accurately from multiple sources
Additional Information
Norco offers a competitive compensation/benefit package, including:
- Employee Stock Ownership Plan (ESOP)
- Health, Vision and Dental Insurance
- Health Savings Account (HSA)
- Medical and Dependent Care Flex Accounts (FSA)
- Life Insurance provided at no cost to employee by Norco
- Supplemental Accident, Disease, and Life Insurance options
- Employee Tuition Reimbursement
- 401(k) with Employer Matching
- Wellness Program
- Employee Discount on products sold by Norco
Norco, Inc is an Equal Opportunity/Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Norco, Inc is a Drug-Free workplace.
