What are the responsibilities and job description for the Customer Relationship Coordinator - South Shore Plaza position at Nordstrom?
The ideal Customer Relationship Coordinator (CRC) leads and executes store customer relationship initiatives and programs through subject matter expertise, collaboration, and influence. Partners with various levels of the pyramid to drive successful business outcomes. The CRC interacts with our very best customers for every location, ensuring they are connected to the right salespeople and resources to drive exceptional experiences.
A day in the life…
- Directly execute Get Connected program
- Influence customer shopping & resolve customer situations.
- Decision makers on procedure to offer customers best personalized experience.
- Schedule customers to work with sellers
- Partner with Store Managers in bringing customer initiatives to life in the stores (i.e.: additional customer lists, Nordstrom ON management)
- Support Department Managers and sellers in coordinating customer appointments during event and non-event times
- Offer guidance and serve as supplemental resource for sellers & leaders in training and using our selling tools.
- Work in store 5 days a week including Saturday
You own this if you have…
- Customer facing experience; selling to customers, wardrobing & building a repeat business
- Ability to work independently and effectively
- Proven communication and interpersonal skills
- Ability to drive the execution and completion of deliverables/initiatives on time and with appropriate rigor & urgency
- Expertise in Excel, DYB, JRNI, Nordstrom ON (Style Board / Style Link), Nordstrom ON dashboard & Tableau reporting
- Exemplary verbal and written communication skills
- Strong organization and follow-through skills
Job Type: Full-time
Pay: From $18.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Experience:
- Customer service: 1 year (Preferred)
- Customer relationship management: 1 year (Preferred)
Work Location: In person
Salary : $19 - $-1