Inside Sales Coordinator

Norfolk Iron and Metal is one of the largest family owned steel service centers in the Midwest and we are seeking to fill an Inside Sales Coordinator. Norfolk Iron and Metal employees are offered a full health insurance package, 401k with company match, company-paid life insurance, and education assistance. This is an entry level, administration position with potential to grow into an Inside Sales Representative role. If you are looking for a great career, look no further than Norfolk Iron & Metal!

What your title will be:

Inside Sales Coordinator

Our Inside Sales Coordinators are an integral part of our sales team! The Inside Sales Coordinator provides administrative and analytical support to the Inside Sales and Inventory Management teams. You are the bridge between sales and production, making sure that internal and external customers are taken care of in a timely manner!

Here are some things you'll be doing:

• Review sales orders to ensure accurate cost and customer information
• Determine processing requirement and lead times to provide the customer with projected
  delivery, manage until order fulfilled.
• Enter quotes into internal ERP system with a high level of accuracy
• Develop sales leads using internal marketing strategies and out of the box thinking
• Make outcalls to current and potential customers to increase sales activity
• Coordinate orders with warehouse and sales departments, assist in timely product delivery
• Maintain data in record-keeping systems, create reports and data for analysis as needed
• Coordinate resolution of customer complaints by ensuring the issue details are captured
  accurately, monitor credits, progress and report on the issues during weekly meetings
• Coordinate customer and mill claims, provide status reports during weekly meetings
• Serve as back up to Receiving Clerk and support management and/or other departments with administrative tasks when needed
• Performs all other duties as assigned

Required Behaviors

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a task with all details necessary to get the task done well
• Dedicated: Devoted to a task of purpose with loyalty and integrity

Preferred Motivations

• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to make an impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

• High school diploma or GED required
• Associates degree preferred, but not required