What are the responsibilities and job description for the Automotive Service Technician position at Norfolk Motor Company?
At Norfolk Motor Company, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Benefits
- Health Insurance
- Dental & Vision Insurance
- Supplemental Insurance
- 401 K
- Paid Training
- Birthday Pay
- PTO - Paid Time Off
- Holidays
- Give a Day to Charity
- Employee discounts on products and services
Responsibilities
- Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
- Diagnose cause of any malfunction and performs repair correctly the first time.
- Communicates with parts department to obtain needed parts.
- Examines assigned vehicle to determine if further safety or service work is required or recommended.
- Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
- Documents all work performed and recommended on the repair order.
- Saves and tags parts of the job if under warranty or if requested by the customer.
- Road tests vehicles when required to duplicate concerns or to verify concern.
- Participates in manufacturer-sponsored training programs, schools, and events and keeps abreast of manufacturer technical bulletins.
- Reports machinery defects or malfunctions on equipment or special service tools to supervisor.
- Ensures that customers' cars and shop are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
- Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.
- Operates all tools and equipment in a safe manner (i.e. lifts, balancer, alignment rack, air tools, etc).
- Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Reports any safety issues immediately to management. (Use of ear and eye protection required.)
- Performs other duties as assigned.
Qualifications
- Must have ASE certification
- All O.E.M. training required for "A" Technician complete
- Strong teamwork skills
- Willing to submit to a background check
- Must have clean & valid driver's license
