What are the responsibilities and job description for the Service BDC Agent position at Norfolk Motor Company?
Location : Northeast Nebraska
Compensation : $16 per hour plus commission
Norfolk Auto Center is looking for an enthusiastic and motivated Service BDC Agent to join our highly talented team. We are located in Northeast Nebraska. We offer a great benefits package including vacation and medical, dental, vision, employee discounts and more! We are family owned and operated; so come join our team where you're more than an employee... you're "Family"!
The BDC Agent is responsible for scheduling service reservations and provide information to customers regarding their scheduled service. The primary focus of the job will be to contact service customers to ensure that their experience was exceptional and to provide feedback on those findings, stay abreast on the status on customer vehicles while they are waiting in the dealership, ensure that customers are contacted when their special order parts arrive. This job requires "people" skills and a genuine desire to service the customer. A positive attitude and willingness to be a team member are essential to this position.
This is an opportunity to develop a rewarding career with a growing organization. We are a caring, well-established company that loves to promote from within. The best bunch of people to work with and learn from!
We are an Equal Opportunity Employer.
Responsibilities
- Handles outbound and incoming calls from customers to schedule service appointments.
- Verify customer and vehicle information and service needs.
- Conduct 24-hour reminder call for all service appointments.
- Display thorough knowledge of all dealership products and services.
- Contacts internet customers regarding their service inquiries or scheduling requests.
- Complete call sheets to turn into Service Manager to provide feedback on the calls made.
- Communicate with all service advisors and assist in making sure that customers are informed about the status of their vehicle. Know every appointment of the day to make sure that the service advisor / self knows status of vehicle
- All other duties as assigned.
Qualifications
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Salary : $16