Assistant Property Manager

About NRHA Founded in 1940, the Norfolk Redevelopment and Housing Authority (NRHA) provides low-income families in Norfolk, Virginia with safe and well-maintained housing. It also plans and administers large-scale residential redevelopment programs within Norfolk.

NRHA is an award-winning public housing authority and is designated by the Department of Housing and Urban Development (HUD) and has been especially effective in obtaining private investment partners to fund new neighborhoods; improving low-income public housing; planning and building mixed-income communities; and offering programs that support residents receiving rental assistance on their path to self-sufficiency. NRHA aims to create and apply meaningful housing and neighborhood development programs to serve all residents of Norfolk, Virginia.

NRHA looks for people who want to work in a challenging and progressive environment and make a positive difference in the community.

• Participates in the formulation and implementation of operational objectives and strategies for the assigned public housing community: assesses factors in internal organization and external environment relevant to NRHA community policies and programs; develops community objectives and strategies and tactics to achieve objectives; obtains and allocates resources to achieve community objectives; develops or coordinates development of community programs and procedures; evaluates results of community programs and procedures; and directs corrective action as required.
• Administers NRHA programs to assure proper management of communities and maintain security of properties: implements, monitors, and assures NRHA community standards are upheld; administers annual living unit inspections program (LUIP) for community; coordinates maintenance activities to assure clean, safe, and maintained residential units; coordinates inspections to assure completion of unit for occupancy; coordinate all move-ins, move-outs, and transfers; and administers plans for improperly housed families.
• Monitors and assures regulatory compliance and satisfactory performance ratings on Department of Housing and Urban Development (HUD) performance indicators; acts to assure satisfactory evaluations on Public Housing Assessment System (PHAS) indicators and other measures.
• Participates in the planning, development, and implementation of community communication, marketing, and leasing programs: confers with the property manager, recommends and implements marketing objectives and strategies to achieve objectives; assists in establishing resident profiles that reflect revenue targets; monitors programs, and takes corrective action as needed.
• Assures that rents are collected per policy: monitors rent collection; and takes corrective action as needed.
• Leads subordinate staff to ensure effective community operations: directs staff in work assignments; reports issues to property manager.
• Counsels and assists residents on property, leasing, maintenance and other issues as appropriate: discusses and resolves problems with residents; refers residents to public assistance services as needed.
• Establishes and maintains positive relations with residents, promoting positive image of NRHA and community management, to include establishing and maintaining community relationships with the community Resident Advisory Council (RAC) or similar organization.
• Participates in the preparation, control, and monitoring of the annual operating and capital fund budgets for the community: reviews requests for resources; assesses the deployment of staff and resource needs; submits budget recommendations to property manager; implements and monitors final budget to ensure costs fall within allotted budget amounts.
• Procures services and products for communities: administers procurement procedures; monitors contractor/provider service; administers and assures satisfactory completion of contracts; and assures proper payment of contractor/provider.
• With the property management, coordinates and conducts the processing of legal cases against residents; legal actions include but are not limited to actions related to delinquency in payment, evictions, and property damage restitution.
• Performs quality assurance and control checks on resident files, including move-ins, move-outs, recertifications, interims; maintenance emergency and non-emergency work orders; contractor inspections.
• Supports and/or coordinates routine and special activities and programs with residents and other internal and external sources; may organize and coordinate resident volunteers to participate in property management assistance programs and other NRHA sponsored activities.
• Represents the organization before government officials, political agencies, community groups, public housing residents, news media, employees, and others; may present information on NRHA activities, requiring conceptualization, scripting, preparation of displays and support materials, and delivery of presentation; and may receive information on issues affecting NRHA. Serves as member or participant on external commissions, committees, and other groups as appointed to promote interests of Norfolk and NRHA.
• Prepares a variety of reports, correspondence, and memoranda.
• Education, Experience, and Licenses
• Bachelor's degree in public administration, business administration, or other related field.
• A minimum of three years of progressively responsible experience in public and/or assisted housing.
• Possess a certification in public housing management and rent calculation
• Ability to earn all approved certifications within 6 months of employment as property/residential manager.
• Any equivalent combination of training, education, and experience necessary to obtain the required knowledge, skills, and abilities.

• Bachelor's degree in public administration, business administration, or other related field.
• A minimum of three years of progressively responsible experience in public and/or assisted housing.
• Possess a certification in public housing management and rent calculation
• Ability to earn all approved certifications within 6 months of employment as property/residential manager.
• Any equivalent combination of training, education, and experience necessary to obtain the required knowledge, skills, and abilities.

Knowledge, Skills, and Abilities

• Comprehensive knowledge of public housing management concepts, principles, conventions, practices, methods, and techniques.
• Comprehensive and current knowledge of federal, state, and local regulation of public housing and treatment of public housing residents.
• Comprehensive knowledge of NRHA public housing policies, rules, and regulations.
• Considerable knowledge of general management principles, concepts, practices, methods, and techniques.
• Considerable knowledge of budget, finance, and procurement procedures used in property management.
• Considerable knowledge of problems encountered in the placement and maintenance of low-income individuals and families in public housing.
• Comprehensive knowledge of inspection methods and techniques applicable to the conduct of inspection and residential properties to insure their adequacy.
• Operational knowledge of personal computer for spreadsheet, word processing, and electronic communications.
• Operational knowledge of standard office equipment, including but not limited to multifunctional peripherals (MFPs), fax machines, scanners, and printers.
• Skill in performing and coordinating detailed work activities.
• Considerable human relations skills, particularly leadership, consulting, negotiating, persuasion, and supervisory skills. The jobholder must have the capacity to deal effectively with a wide variety of individuals, including those who exhibit skepticism or who do not cooperate with the jobholder.
• Oral and written communication skill to present and make comprehensible complex information regarding organization operations, of which some information may be highly technical in nature.
• Ability to provide clear work instructions, compose technical reports, and respond to questions on a variety of job-related matters.
• Analytical ability to comprehend, understand, and interpret complex and technical information, such as human resource management regulation, public-sector financing, and public relations information, and to comprehend, understand, and interpret organizational and environmental factors that could have potential effects on the success of projects and programs.
• Ability to exercise independent judgment to develop community plans and resolve conflicts.
• Ability to exercise independent judgment and initiative to develop community plans and resolve conflicts.

Physical Demands/Work Environment

NRHA will consider equivalent substitutes for education and/or experience, provided that the candidate can demonstrate that he/she has obtained the knowledge and skill necessary to perform the duties of the job.

NRHA offers a competitive compensation and benefits package. The candidate's compensation offer will be determined by the candidate's work history and skill sets. Benefits include VRS retirement; medical, dental, and vision insurance; life insurance; short- and long-term disability insurance; tuition reimbursement options; public service loan forgiveness; and much more.

Those candidates who are selected for interview will be contacted directly by telephone. All other candidates will receive an email communication after the position is filled.

Want to work in a challenging and progressive environment and make a positive difference in the community? NRHA is looking for you!

NRHA is an Equal Opportunity Employer. Applicants receive consideration for a position without regard to race, color, religion, sex, pregnancy, age, national origin, disability, genetic information, sexual orientation, gender identity, political affiliation, or any other class protected by law. NRHA is an eVerify employer and reviews the eligibility of each employee to work in the United States. NRHA is a drug- and alcohol-free workplace. NRHA requires a criminal history record review for all positions. NRHA reserves the right to close or withdraw at any time any position it lists or advertises.