What are the responsibilities and job description for the ROAD SUPERVISOR/MANAGER position at Norfolk Southern Corp?
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Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail. As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.
Description
Primary Purpose:
The Road Supervisor manages all rail operations in a territory and ensures that a high quality of safe, on-time service is mirrored throughout the staff. A successful candidate needs excellent customer service skills, leadership skills, communication skills, problem solving skills, and a proven ability to motivate his/her teams to high performance and a self-starter. We are looking for a dedicated team member who leads by example and brings an innovative mindset to enhance our operation.
Principal Duties:
- Ensures annual rules classes are held for train service employees and verifies compliance with the rules by monitoring performance on a continuing basis.
- Provides support in investigating accidents and injuries to determine cause and minimize future occurrences.
- Plans the operation of local trains to provide required service to customers and fulfill service requirements.
- Requires a good working knowledge of safety and operating rules, train operations, FRA regulations, hazardous materials, labor agreements and corporate policies as well as Thoroughbred Yard Enterprise System (TYES), crew call, and other applications.
- Requires ability to operate track switches, couple cars, maneuvering onto and off of equipment, and perform work around freight trains.
- Develops, motivates, and trains employees who work in the assigned territory.
- Advanced knowledge of the territory as well as customers and train duties.
- Ability to understand and accurately interpret work orders.
- Makes decisions that directly impact overtime and crew productivity.
- Responsible for developing and training any Road Supervisor that may work under them.
Job Related Experience:
Minimum Level: 1-4 years Preferred Level: 3-8 years
Education:
Preferred Level: Bachelor's Degree (BS)
Preferred Majors:
- Business
- Business - Transportation Operations / Logistics
Technical Skills:
REQUIRED: Microsoft Excel, Word, Outlook
Preferred:
Brio
Crewcall System
TYES
Crewcall System
TYES
Skills and Abilities:
- Communication Skills
- Customer Service
- Time Management
- Decision Making
- Developing Employees
Benefits to Working with NS:
- Relocation may very well be involved in growing within the company (we do provide a relocation package)
- Bonuses include annual raises and salary bonuses (based on performance)
- Full healthcare day one of employment
- Pension and 401k plan
- PTO
Work Conditions:
Environment: Outdoor/Field
Shift Work: Yes
On-Call: Yes
Weekend Work: Yes
Travel Required: 6 - 10 days per month
Company Overview
Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes.
At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.
Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.
