What are the responsibilities and job description for the General Supervisor- Pier Operation position at Norfolk Southern?
Requisition 38491: B3 General Supervisor- Pier Operation
A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique background, relevant experiences, and passions. We look forward to learning about you.
Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail. As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.
Job Description
Primary Purpose
The General Supervisor – Pier Operation role is crucial in ensuring the safe, reliable, and efficient operation of pier activities. This position is responsible for overseeing daily operations, maintaining high safety standards, and driving productivity and growth within the team.
Principal Duties
Safety
Job Related Experience:
5-7 years of mechanical maintenance experience with knowledge of OSHA regulations.
Education
Preferred Level: Bachelor’s degree (BS) in logistics or process improvement field.
Mechanical certifications in maintenance and/or repairs.
Licenses/Certifications
Required: None listed
Preferred: None listed
Skills And Abilities
Predecessor Jobs
Operations Supervisor
Future Jobs
Senior General Supervisor
Work Conditions
Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.
At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.
Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.
A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique background, relevant experiences, and passions. We look forward to learning about you.
Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail. As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.
Job Description
Primary Purpose
The General Supervisor – Pier Operation role is crucial in ensuring the safe, reliable, and efficient operation of pier activities. This position is responsible for overseeing daily operations, maintaining high safety standards, and driving productivity and growth within the team.
Principal Duties
Safety
- Conduct pre-shift safety meetings to a high standard, leading by example and coaching others.
- Start on time, come prepared, and stay efficient and focused.
- Encourage team involvement and participation, delegating authority to enhance ownership.
- Communicate the NS strategic plan and discuss relevant safety, reliability, and resiliency metrics.
- Ensure the team absorbs the material and incorporate confidence checks.
- Manage personalities, attitudes, and atmosphere effectively.
- Oversee location training and Comply365 compliance.
- Maintain facility shop conditions to the highest standard and monitor SolutioNS for timely follow-up.
- Plan, schedule, and execute RP-1 requirements in a quality manner.
- Coach teams to deliver effective feedback following rule checks or safety engagements, addressing non-compliance and escalating consequences when necessary.
- Spend at least 60% of the shift where the work is performed, addressing conditions and issues on the spot through coaching or other remedial actions.
- Oversee daily production regarding shop production and locomotive dispatch.
- Maintain productivity by overseeing coal pier operations and equipment safely and efficiently.
- Oversee pier shift planning and daily execution, addressing location shortfalls.
- Oversee material and tooling allocation processes and set clear standards for compliance.
- Oversee monthly inventory cycle counting and reconciliations.
- Oversee shop equipment, vehicles, and tools to support resiliency and address location shortfalls.
- Participate in shift turnovers, clearly communicating pier plan adjustments, new location processes, and training opportunities with the team.
- Orchestrate training events by location to support operational improvement opportunities.
- Routinely audit pier inspections with exception levels like managers at other levels of the organization.
- Actively participate in root cause analysis of process failures.
- Maintain knowledge of department processes, follow them, and hold to the standard.
- Develop training initiatives to improve pier reliability index and reduce mechanical failure rates.
- Employ process improvement principles to enhance operational efficiency.
- Utilize data analysis to identify focus areas and drive improvements.
- Leverage a strong maintenance and organization background to ensure optimal pier operations.
Job Related Experience:
5-7 years of mechanical maintenance experience with knowledge of OSHA regulations.
Education
Preferred Level: Bachelor’s degree (BS) in logistics or process improvement field.
Mechanical certifications in maintenance and/or repairs.
Licenses/Certifications
Required: None listed
Preferred: None listed
Skills And Abilities
- Strong analytical, problem-solving, and project management skills.
- Planning/Organization – Prioritize and plan work activities efficiently.
- Adaptability – Manage competing demands and changing priorities.
- Problem-Solving Skills – Demonstrate the ability to analyze a problem through resolution.
- Strong verbal and written communications skills.
Predecessor Jobs
Operations Supervisor
Future Jobs
Senior General Supervisor
Work Conditions
- Environment: Outdoor/Field
- Shift Work: Yes
- On-Call: Yes
- Weekend Work: Yes
- Travel Required: None
Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.
At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.
Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.
