Sr. Communications Manager- Internal Communications

Requisition 38202: B4 Sr. Communications Manager- Internal Communications

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Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.As part of Norfolk Southern, you'll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

Job Description: The senior communications manager for Internal Communications plays a pivotal role in shaping and executing our internal communication strategies. This role is responsible for developing and delivering compelling communications that engage and inform our employees, foster a strong culture of safety and excellence, and support the business goals of the company and division. This role requires a strategic, critical thinker who works to understand the goals, challenges and opportunities of internal stakeholders in order to recommend, develop and execute supporting communications.

Responsibilities:

• Create and execute internal communication that align with organizational goals and objectives. Lead and manage internal communication campaigns and projects from conception to completion.
• Produce high-quality content for various internal communication channels.
• Ensure communications are clear, consistent, and aligned with the company's voice and brand.
• Coordinate with different departments to gather information and ensure timely, accurate materials.
• Collaborate with colleagues at various levels, including senior leadership. Act as a trusted advisor to executives on internal communication matters.
• Collaborate with operations and external communications teams in responding to incidents, managing issues and crisis communications related activities.
• Collaborate with labor relations counterparts
• Contribute to a collaborative and innovative team environment.
• Monitor and evaluate the effectiveness of internal communication strategies and campaigns. Use data, feedback and knowledge of evolving best practices to continuously improve communication efforts.

Requirements:

Undergraduate degree or higher in communications, public relations, journalism, mass communication, or related areas.

Minimum of 7 years communication experience in a corporate or agency setting. Experience in railroads or industrials is a plus.

Expertise among many communication disciplines, including media relations, digital media, employee communication, executive communications, marketing communication, issue management and crisis communication.

Demonstrates a high degree of interpersonal and organizational savvy; builds networks and collaborates effectively to influence outcomes and achieve results; comfortable counseling senior executives.

Possesses exceptional oral and written communication skills, and a deep understanding of how to create compelling content through a wide range of mediums.

Exhibits a high comfort level driving action in ambiguous or evolving situations; processes new information quickly and adjusts strategies accordingly; displays situational adaptability.

Drives results with a bias for action and a strong sense of personal accountability.

Possesses excellent professional maturity, sound judgement, good analytical skills and the ability to make quality decisions to protect the company's reputation when necessary.

Possesses the journalistic instincts and creative ability to identify and tell compelling stories that move the business forward.

Proven ability to collaborate effectively with senior company leaders and business peers.

Experience collaborating with labor relations and communicating with a unionized workforce.

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country's population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.