Demo

Front of House Assistant Manager

Nori Asian fusion and sushi bar
Wilmington, NC Full Time
POSTED ON 4/3/2025
AVAILABLE BEFORE 5/7/2025

*Job Overview* We are seeking a skilled Front of House Manager to join our team at a bustling restaurant. The ideal candidate will oversee all aspects of the front of house operations, ensuring exceptional customer service and smooth service flow. *Duties* - Manage and lead the front of house staff, including servers, hosts, and bartenders - Ensure high-quality customer service standards are maintained - Oversee reservations, seating assignments, and waitlists - Train and develop staff on service standards and product knowledge - Monitor inventory levels for bar supplies and coordinate with vendors - Handle customer inquiries, comments, and complaints promptly and professionally - Collaborate with the kitchen team to ensure seamless food delivery - Maintain cleanliness and organization in the front of house area *Experience* - Previous experience in a leadership role within a casual dining or restaurant setting - Proficiency with POS systems and basic knowledge of food production - Strong customer service skills with the ability to handle various situations effectively - Experience in staff training and development is preferred - Knowledge of food handling regulations and safety standards

Job Types: Full-time, Part-time

Pay: $30,000.00 - $35,000.00 per year

Benefits:

  • Employee discount
  • Paid time off

Shift:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift

Application Question(s):

  • A fast casual restaurant experiences high foot traffic, leading to long lines.

Which POS feature would most improve the situation?
A. Kitchen display system integration
B. Cloud-based data storage
C. Table layout and reservation management
D. Employee time clock management

  • A client is upset about a service delay. He's speaking loudly and attracting attention.

What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor

  • Which of these are good methods for thawing bone-in chicken? Select all that apply.

A. Overnight in the refrigerator
B. At room temperature on the counter
C. In hot water in the sink
D. In the microwave oven on high power
E. In the refrigerator for three hours maximum

Experience:

  • management: 1 year (Preferred)

License/Certification:

  • Driver's License (Required)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)

Ability to Commute:

  • Wilmington, NC 28412 (Required)

Ability to Relocate:

  • Wilmington, NC 28412: Relocate with an employer provided relocation package (Required)

Work Location: In person

Salary : $30,000 - $35,000

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