Director of IT Infrastructure Operations

*Position is located in Fargo, ND / Eligible for Hybrid Schedule*

Department: Application Administration 

Telecommuting Eligible: Yes

Job Grade: E17

Job Title

Director of IT Infrastructure Operations

Job Summary

The Director of IT Infrastructure Operations is responsible for directing the strategy and execution of the IT infrastructure unit. The position oversees information technology platforms through staff and utilization of Managed Service/Cloud Providers to ensure the health of all hardware, software, servers, desktop and server operating systems, software systems administration, systems access, and IT Service Management remain up to standards. This role provides technical leadership where needed and develops short- and long-term technical and operating plans, budgets, resource requirements and capital needs for continuous improvement of service levels.

Essential Functions

Key Duties/Responsibilities/Accountabilities

• Directs, leads and oversees staff in accomplishing work objectives within the unit(s). Coaches, motivates, rewards and recognizes subordinates. Sets clear goals, objectives and performance expectations and holds employees accountable for achieving results. 
• Collaborates across organization to identify infrastructure needs, establish and adhere to agreed-upon priorities to achieve results that meet expectations based on measurable outcomes within budget and established time frame. 
• Researches new technologies, making recommendations to senior management, forecasting future needs/capacity planning, and participating in the strategic planning/evolution of the company's internal and outsourced systems, security and business continuity requirements that are scalable to meet the company's growth expectations.
• Responsible for leading the design and implementation of infrastructure requirements and enhancements required to support and enhance existing infrastructure systems. Drives efficiency while leveraging automation and innovation to scale to support business needs. 
• Directs the selection, implementation, maintenance and evaluation of information technology infrastructure and telecommunications systems; including management & monitoring solutions, backup & recovery technologies, hardware and software contracts to ensure alignment with strategic goals and organizational priorities. 
• Develops information technology strategies, policies, and procedures by evaluating the organization's strategy and ensures goal alignment. Identifies problems, evaluates trends, and drive resolutions while anticipating necessary requirements. Engages with the business to define business requirements to recommend and develop infrastructure solutions.
• Leads budget management activities including annual budget preparation, scheduling expenditures, analyzing variances, plus initiating corrective action and capacity planning to ensure budget adherence for effectiveness and alignment with the organization's short- and long-range strategies. 

Non-Essential Duties and Functions

• Other duties as assigned

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science or related field or equivalent education and experience as determined by HR
• 8 years' experience in an Infrastructure role which demonstrates a specialized technical knowledge at an independent level is required, of which 5 years of supervisory/staff leadership experience
• Advanced level of staff leadership, technical/professional knowledge and skills, decision making, analytical thinking, communication, and negotiation skills

Preferred Qualifications

Above requirements and the following:

• Master's degree in Information Technology, Computer Science, or related field
• 10 years' experience in an Infrastructure role which demonstrates a specialized technical knowledge at an independent level, of which 5 years supervisory/staff leadership experience 
• Leadership experience within an IT environment

Environment and Cognitive/Physical Demands

• Office Environment
• Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve
• Requires prolonged sitting and telephone use
• Requires the use of office equipment such as computer terminals, telephones, copiers and printers
• Infrequent lifting to 15 pounds
• Infrequent stooping

Segregation of Duties

Every employee is responsible to perform their duties and responsibilities in accordance with Noridian values, policies and procedures, including but not limited to: Segregation of Duties Principles, HIPAA, Security and Privacy, CMS requirements, the Noridian Compliance Program and any other applicable laws, rules and regulations.

Statement of Other Duties

This document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions.  Employees may be requested to perform job related tasks other than those specifically listed in this description and may be required to perform any task requested by the supervisor or management.

Total Rewards Package:

Health, Dental and Vision Insurance, Voluntary Insurance Plans, Health Savings and Flexible Spending Accounts, 401k and Company Match, Company-paid Life Insurance, Education Assistance Program, Paid Sick Leave, Paid Holidays, Increasing PTO Accrual Plan, Medical/Parental/Disability Leave, Workers Compensation, Retiree Benefits, Severance Package, Employee Assistance Program, Financial and Health Wellness Benefits, Casual Dress, Open Office Setting, and Online Learning System.

CMS Access Compliance and Regulation Contingency Statement

Some positions require compliance with (i) federal, and agency specific regulations and related clauses included in Noridian's prime contracts with the Government, (ii) background checks, and (iii) eligibility for a government-issued identification card.

An employee in this position may be required to possess a “Federal Identification Card” (Federal ID) as a condition of employment. Federal ID’s may include one of the following: Personal Identity Verification (PIV) card, Personal Identity Verification-Interoperable (PIV-I) card, a Local-Based Physical Access Card issued by CMS, or a Local-Based Physical Access Card issued by another Federal agency and approved by CMS.  Obtaining a Federal ID and continued eligibility for this position may require the successful completion of a Federal Background Investigation performed by the Federal Government and a residency requirement that you have lived in the United States at least three out of the last five years. Failure to obtain a Federal ID may result in the removal from the position or termination of employment. 

Equal Employment Opportunity

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities as well as Sexual Orientation or Gender Identity. 

This job will be closed 02/10/2025 at 8:00AM CST.  No further applications will be considered.