What are the responsibilities and job description for the Automotive Sales Appointment Coordinator (BDC) position at Norm Reeves Auto Group?
Location : Port Charlotte, FL (On site) | Type : Full Time | Hourly Commission
As a BDC Automotive Sales Representative, you're a critical point of contact for our sales department guests and the first step in creating a super experience. You will handle all incoming calls, as well as performing long-term follow-up on all unsold customers. You will strive to increase customer retention by reaching out to current customers to ensure complete satisfaction in ownership, as well as marketing efforts to accurately obtain and log customer sources.
We're looking for a team player with an outgoing, customer-service approach to daily responsibilities. This is a great entry point for a career with us, for someone who already has customer service or a general sales background (like electronics, appliances, real estate, B2B, marketing, etc.)
Must have full availability including Friday's and Saturday's. Sunday's are on rotation! Hours are 8 : 30 AM - 5 : 00 PM and 11 : 30 AM - 8 : 00 PM.
What You'll Do :
- Communicate effectively with internet customers and prospects according to their preferred method of communication
- Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance
- Maintain an ongoing customer database to capture repeat business
- Schedule appointments with interested buyers for test drives and delivery of vehicles
- Drive yourself and the team to maintain a super work environment and get better every day
What You'll Need :
What We Offer :
