What are the responsibilities and job description for the Customer Service Representative position at Norm Reeves Auto Group?
Location : Irving, TX (On Site) | Type : Full Time | Hourly Rate : $17.00
Norm Reeves Auto Group is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida including the #1 RETAIL DEALER IN THE NATION With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals who are eager to grow their careers while the company continues to expand!
As a Customer Service Representative (CSR), you're one of the most important members at Norm Reeves Hyundai / Genesis of Irving . You are responsible for creating a great service experience for our guests, your positivity and attention to detail are what keep our guests coming back time after time.
What You'll Do :
- Greets all customers entering the service area with a friendly and upbeat attitude
- Responding to guest inquiries via phone and email, providing information and addressing any concerns.
- Collecting necessary information about the vehicle's issues or service needs.
- Providing updates to customers on the status of their vehicle.
- Ensuring a smooth and positive experience for customers during their visit
- Assists service advisors when needed
What You'll Need :
What We Offer :
Salary : $17