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Customer Service Representative

Norm Reeves Auto Group
Irving, TX Full Time
POSTED ON 1/27/2025
AVAILABLE BEFORE 4/27/2025

Location : Irving, TX (On Site) | Type : Full Time | Hourly Rate : $17.00

Norm Reeves Auto Group is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida including the #1 RETAIL DEALER IN THE NATION With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals who are eager to grow their careers while the company continues to expand!

As a Customer Service Representative (CSR), you're one of the most important members at Norm Reeves Hyundai / Genesis of Irving . You are responsible for creating a great service experience for our guests, your positivity and attention to detail are what keep our guests coming back time after time.

What You'll Do :

  • Greets all customers entering the service area with a friendly and upbeat attitude
  • Responding to guest inquiries via phone and email, providing information and addressing any concerns.
  • Collecting necessary information about the vehicle's issues or service needs.
  • Providing updates to customers on the status of their vehicle.
  • Ensuring a smooth and positive experience for customers during their visit
  • Assists service advisors when needed

What You'll Need :

  • You'll also need to be at least 18 years old
  • Be available to work two Saturdays per month
  • A valid driver's license and acceptable driving record
  • Experience driving a range of vehicles; manual transmission a plus.
  • Exceptional commitment to safety
  • Strong sense of accountability
  • Excellent communication and a positive attitude
  • An eye for presentation and detail
  • What We Offer :

  • Unlock Your Potential - Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
  • Invest in Yourself - Tuition Reimbursement (Up to $2,000 back in your pocket within 12 months)
  • Health and Wellness First - Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
  • Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
  • Your Network, Your Success - Employee Referral Bonus Program - Earn While Building a Stronger Team.
  • Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
  • Secure Your Future - Build Wealth with 401k Matching - We Match 25% on Your $4,000 Contribution.
  • Time to Recharge - Paid Time Off (PTO) and Holidays for a Perfect Work-Life Balance.
  • Celebrate and Rejoice - 6 Holidays Per Year to Spend Quality Time with Loved Ones.
  • Salary : $17

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