What are the responsibilities and job description for the BDC Representative (Sales Appointment Coordinator) position at Norm Reeves Mazda Irving?
Location: Irving, TX (On site) | Type: Full Time | Pay Rate: DOE
As a BDC Automotive Sales Representative, you’re a critical point of contact for our sales department guests and the first step in creating a super experience. You will handle all incoming calls, as well as performing long-term follow-up on all unsold customers. You will strive to increase customer retention by reaching out to current customers to ensure complete satisfaction in ownership, as well as marketing efforts to accurately obtain and log customer sources.
We’re looking for a team player with an outgoing, customer-service approach to daily responsibilities. This is a great entry point for a career with us, for someone who already has customer service or a general sales background (like electronics, appliances, real estate, B2B, marketing, etc.)
What You’ll Do:
- Communicate effectively with internet customers and prospects according to their preferred method of communication
- Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance
- Maintain an ongoing customer database to capture repeat business
- Schedule appointments with interested buyers for test drives and delivery of vehicles
- Drive yourself and the team to maintain a super work environment and get better every day
- Perform other duties as assigned.
What You’ll Need:
- Previous experience in a dealership or customer service setting, preferred.
- A valid driver’s license and acceptable driving record.
What We Offer:
- Unlock Your Potential – Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
- Invest in Yourself – Tuition Reimbursement (Up to $2,000 back in your pocket within 12 months)
- Health and Wellness First – Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
- Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
- Your Network, Your Success – Employee Referral Bonus Program - Earn While Building a Stronger Team.
- Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
- Secure Your Future - Build Wealth with 401k Matching - We Match 25% on Your $4,000 Contribution.
- Time to Recharge – Paid Time Off (PTO) and Holidays for a Perfect Work-Life Balance.
- Celebrate and Rejoice – 6 Holidays Per Year to Spend Quality Time with Loved Ones.
- Smart Savings, Smart Choices – Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.
