What are the responsibilities and job description for the Toyota Service Manager position at Norm Reeves Toyota Dallas?
Location: Dallas, TX (On Site) | Type: Full Time |
Norm Reeves Automotive Group is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!
We are seeking a Service Manager to develop and implement service processes and procedures to improve efficiency, streamline operations, and enhance customer experience by leading and mentoring a team of service advisors, technicians, and support staff.
Responsibilities:
- Monitor service department performance metrics, such as service revenue, labor productivity, and customer satisfaction, and implement strategies to optimize performance and profitability.
- Lead, coach, and mentor a team of service advisors, technicians, and support staff to deliver outstanding customer service and achieve departmental goals.
- Ensure the efficient and effective operation of the service department, including scheduling, workflow management, and resource allocation.
- Develop and implement service processes and procedures to improve efficiency, streamline operations, and enhance the customer experience.
- Maintain a safe and clean working environment in compliance with safety regulations and company policies.
- Handle customer inquiries, complaints, and escalations in a professional and timely manner, striving to resolve issues to the customer's satisfaction.
- Collaborate with other departments, such as sales and parts, to maximize customer retention and revenue opportunities.
- Stay informed about industry trends, technical developments, and Genesis product updates to ensure the service department remains current and competitive.
Requirements:
- Previous experience in automotive service management or related field, preferably within a luxury automotive dealership environment.
- Strong leadership and managerial skills, with the ability to motivate and inspire a team to achieve performance targets.
- Excellent communication and interpersonal skills, with a customer-focused mindset.
- Knowledge of automotive service processes, procedures, and diagnostic techniques.
- Proficiency in computer systems and software applications related to service management.
- Detail-oriented with strong organizational and problem-solving abilities.
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
- Valid driver's license and a clean driving record.
