What are the responsibilities and job description for the System Analyst I - eClinicalWorks position at Norman Regional Health System?
Overview :
Norman Regional Health Systems (NRHS) Health Information Technology (HIT) department focuses on quality patient care, stable information technology (IT) platforms and infrastructure, and security of our IT systems in a hybrid work environment. Fast-paced IT environment often requiring rapid turn-around for project completion.
HIT supports both clinical / financial systems and the technical architecture of NRHS by engaging Systems Analysts and Technical support teams, functioning together to produce a secure, reliable, and interoperable IT infrastructure, in support the mission and vision of NRHS.
Responsibilities :
Hybrid work environment after on-site orientation.
Systems Analyst I Clinical Analyst : Systems Analyst reports to the Director of Applications Support in Health Information Technology (HIT) and takes direction from the Systems Analyst Team Lead. This position focuses on providing systems support and maintenance for clinical system, primarily eClinicalWorks. The candidate is responsible for effective provisioning, configuration, operation, maintenance, and evolution of systems software and related infrastructure. This individual will assist project teams, and assist with the definition of needs, benefits, and technical strategy; research & development within the project life cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. The individual in this position considered a subject matter expert in at least one major software application.
Qualifications :
This candidate for Systems Analyst eClinicalWorks has an Associate degree in a clinical discipline, and / or minimum of three (3) years demonstrated experience in clinical systems support and training. Knowledge of and skill at supporting eClinicalWorks (eCW) PM / EMR from the application to back-end support is required. Other EMR experience a plus. Primary focus will be on support of eCW but ancillary system support may be required. Offer proven ability to accomplish complex tasks.
- Must possess excellent written and oral communication skills
- Can work independently and in a team setting
- Works closely with other HIT Analysts and Technical resources for implementations, upgrades, and day-to-day support needs related to clinical systems
- Knowledge of inbound and outbound interfaces (HL7 knowledge a plus)
- Provides day-to day support of EMR processes
- Ability to learn and support new clinical applications
- Maintains accurate and up-to-date documentation
- Knowledge of clinical processes, and various clinical systems
- Works as a liaison between HIT and other departments
- Collaborates with department leads regarding new system / product implementations
- Responds to incidents requiring diagnosis of trouble tickets
- On-call as needed in support of HIT clinical / financial systems
