What are the responsibilities and job description for the Host- Private Country Club position at Normandy Farm Hotel/Blue Bell County Club?
Description:
If you are friendly, dedicated, charming, and committed to high standards of customer service with attention to detail, we invite you to join our team. Hosts must be able to create a pleasant atmosphere by being attentive to customers both in person and over the phone. Warm, friendly hosts must leave a bright and welcoming first impression for our guests!
**This is a year- round part-time position**
Must be able to work a minimum of 3 shifts per week to include at least one weekend shift.
Shifts are typically
Weekday's 4:00PM - 9:00PM
Saturdays 4:00PM - 9:00PM
Sundays 3:00PM - 8:00PM or 4:00PM - 9:00PM
Host Functions:
- Attends and Participates in all training sessions and team meetings
- Develop and maintain positive working relationships with others while listening and responding in an appropriate manner.
- Greet guests with a warm smile to make them feel welcome
- Seats guests and provides menus, following the appropriate rotation
- Answers the phone politely and assists callers, including answering questions about the establishment and making reservations
- Manages and confirms all Open Table reservations
- Cater to the guests' requests and needs in a prompt and professional manner to ensure an overall superior level of customer service
- Performs all assigned side work and keeps host stand and lobby area clean
- Follow instructions and adhere to all procedures and company policies while maintaining a high standard of conduct
- Notifies and reports any problems or concerns to management Reports to the Restaurant Manager
- Must be at least 16 years old
- If under age 18, you must be able to provide a working permit
- Possess a basic knowledge of excellent service standards, guest relations, food and beverage preparations as well as etiquette.
- Available to work weekends, evening shifts and major holidays
- Mandatory compliance with all safety regulations, procedures, policies and rules
- Regular and predictable attendance.
- Arrives punctually in full uniform with a neat & professional appearance at all time
- Must be authorized to work in the United States
