What are the responsibilities and job description for the Global Account Director position at Norstella?
Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the world’s leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs.
Apply fast, check the full description by scrolling below to find out the full requirements for this role.
Now, Citeline is proud to be a part of Norstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal : to improve patient access to life-saving therapies. Within this organization, Citeline plays a key role in helping clients connect the dots from pipeline to patient.
The Role :
As an Account Manager, Clinical and Regulatory Portfolio, you will be responsible for managing and renewing an existing portfolio of clients while driving incremental value through upsell opportunities and the addition of complementary products to renewals. You will work closely with Account Directors, who manage the end-to-end strategy and new business for key accounts, ensuring seamless collaboration and mutual success of the account.
Responsibilities :
- Renewal Management : Manage and execute the renewal process for an assigned portfolio of clinical and regulatory solutions, ensuring timely and successful contract renewals.
- Upsell Opportunities : Identify and propose additional products that complement clients’ existing solutions, driving incremental revenue and enhancing client value.
- Collaboration : Partner closely with Account Directors to align on account strategies and ensure effective lead handover for new business opportunities.
- Client Knowledge : Develop a deep understanding of clients’ needs, organizational structure, and business strategies to align our solutions with their priorities.
- Pipeline Support : Document and share potential leads and client feedback with Account Directors to support overall account growth.
- Internal Coordination : Work with internal teams, including Client Success, Solution Consulting, and Product Management, to deliver on client expectations and continuously improve offerings.
- CRM Management : Utilize SFDC to maintain accurate records of all activities, including renewals, upsells, and lead referrals, and provide regular updates on account status and forecasts.
Qualifications :
Our Guiding Principles for success at Norstella :
The expected base salary for this position ranges from $130,000 to $150,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
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Salary : $130,000 - $150,000
