What are the responsibilities and job description for the Business Analyst position at Nortal?
Overview
At Nortal, we believe in thinking big—creating digital solutions with meaningful, far-reaching impact. With over 2,000 professionals across 26 locations, we’ve spent over two decades helping governments, enterprises, and healthcare institutions in Europe, North America and the Middle East build secure digital organizations, businesses and entire societies.
In the UK, we are proud to empower government and defence organisations to transform their operations, services and digital infrastructure, delivering human-centric, resilient, and secure solutions.
We are seeking a Senior Business Analyst experienced in delivering business and technology transformation initiatives across internal and external client environments. This role requires strong stakeholder engagement skills, a deep understanding of business analysis frameworks, and a track record of working on large-scale transformation and change programmes, ideally in partnership with local government organisations.
Responsibilities
- Engage with internal and external stakeholders to understand and analyse business needs, issues, and opportunities.
- Lead a rolling plan of business-led, digitally enabled change to transform the efficiency of client organisations, how it works with external stakeholders, and with Public Sector clients, how it delivers value to citizens.
- Perform business process re-engineering, identifying inefficiencies and designing future-state processes.
- Gather, document, and manage clear and concise business and functional requirements, particularly to support digital transformation.
- Evaluate and propose solutions aligned with business objectives and technical constraints.
- Support delivery teams in translating requirements into workable outcomes.
- Facilitate workshops, interviews, and focus groups to validate requirements and process designs.
- Contribute to benefits realisation tracking and change impact assessments.
- Collaborate with project managers, developers, testers, pre- sales and other stakeholders to ensure solution alignment.
- Contribute to continuous improvement of BA practices.
Qualifications
- At least 5 years of business analysis experience, including large transformation/change programmes.
- Experience working with blue-chip clients and/or Public Sector contracts.
- Proficient in business process modelling, re-engineering, and gap analysis.
- Strong requirements elicitation and documentation skills (e.g., user stories, use cases, process flows).
- Familiarity with a variety of tools and techniques (e.g., SWOT, MoSCoW, Root Cause Analysis, BPMN).
- Ability to work confidently with stakeholders at all levels, from operational to executive.
- Experience with both Agile and Waterfall methodologies.
- Excellent communication, problem-solving, and facilitation skills.Preferred Qualifications:
- BCS/ISEB Business Analysis certification or equivalent.
- Agile/Scrum certification is desirable.
