Sr. Delivery Director

Overview

At Nortal we believe in thinking big – creating solutions that have a meaningful, far-reaching impact, whether through digitizing governments, improved healthcare, convenient telecom services or creating a competitive edge and agility for enterprise businesses, industry, and manufacturing companies. Our projects have touched more than half a billion people’s lives worldwide, and we are just getting started! Our vision is to build a Seamless Society.

As Delivery Director at Nortal Canada, you will play a pivotal role in shaping and scaling our Canadian operations. You’ll be responsible for leading project delivery, growing high-performing teams, and contributing to our business development efforts. You’ll foster a strong, inclusive culture while ensuring our delivery aligns with Nortal’s strategic goals and values. This is a leadership role for someone who thrives

Responsibilities

1. Leadership & Organizational Growth

• Build and scale Nortal Canada into a strong, independent organization with long-term delivery capabilities.
• Foster an inclusive and values-driven culture where employees feel engaged, empowered, and connected to Nortal’s mission.
• Lead, mentor, and coach teams of 20 professionals, including direct reports, cultivating leadership and delivery excellence.
• Act as a key decision-maker at the regional, account, and individual levels, ensuring alignment with company strategy.
• Collaborate effectively with other Nortal regions and global teams to drive synergies and maintain alignment.

2. Delivery Excellence & Operational Oversight

• Own end-to-end responsibility for project execution—ensuring timely delivery, budget adherence, and quality outcomes.
• Establish and optimize delivery processes and methodologies, fostering agility, innovation, and continuous improvement.
• Implement and manage delivery governance, including financial tracking, risk management, and KPI reporting.
• Align delivery execution with Nortal Canada’s strategic goals, co-developing plans and targets with the Country Manager.
• Oversee financials across key accounts and projects, ensuring profitability and cost control.
• Serve as a trusted advisor to clients and internal stakeholders, providing sound, proactive guidance.

3. Sales Support & Business Development

• Actively participate in the sales process to support growth across new and existing accounts.
• Validate all proposals and opportunities from a delivery standpoint, ensuring feasibility and alignment with capabilities.
• Join customer meetings, support bid strategy development, and review proposals to ensure successful outcomes.
• Contribute to account development by identifying opportunities to expand Nortal’s value within client organizations.

Qualifications

• 10 years' experience in IT project delivery; including consulting engagements, scaled software programs and fixed-price projects.
• 3–5 years of people management experience.
• Deep understanding of the Canadian market across both public and private sectors.
• Proven success leading delivery teams and managing complex, multi-stream programs.
• Excellent written communication and documentation skills with a structured work style.
• Strong strategic and tactical planning capabilities.
• Proficient in interpreting KPIs, OKRs, and financial metrics.
• Skilled negotiator with a practical, results-driven mindset.
• Proficient in MS Office Suite, Jira, and other delivery/project management tools.
• Experience managing P&L and driving operational efficiency.
• Excellent stakeholder management, communication, and negotiation skills.
• Passion for people development and fostering a collaborative, inclusive workplace culture.

Why Join Nortal?

• Be part of a purpose-driven, global company that values innovation, ownership, and meaningful impact.
• Help shape the future of Nortal Canada from the ground up.
• Work in a dynamic environment with opportunities for professional growth and global collaboration.f

Physical Requirements:

• Prolonged periods sitting or standing at a desk and working on a computer.

Nortal - Americas Is An Equal Opportunity Employer And All Qualified Applicants Will Receive Consideration For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Disability Status, Protected Veteran Status, Or Any Other Characteristic Protected By Law. The base salary range for this role is between $183k to $235k CAD. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer

Salary : $183,000 - $235,000