Service Engineer

Position Summary: 

As our Service Engineer, you will provide technical expertise and guidance for warranty and non-warranty related service requests for NAS equipment. They are responsible for providing rapid and efficient technical support to representatives and customers of the company's distribution network through installation, start-up and operation.  

Position Responsibilities:

• Telephone and e-mail support to provide customers with information necessary to operate their NAS products and systems.
• Work in close collaboration with all departments of the organization;
• Answer application, service or product questions from the company's sales network with the aim of quickly, efficiently and structurally resolving problems encountered as well as implementing troubleshooting practices at a distance;
• Resolve warranty and service charge issues according to pre-established guidelines;
• Collect, document, analyze and communicate feedback from the company's sales network as well as follow up on cases;
• Write and issue technical bulletins intended for representatives;
• Participates in the planning and coordination of field work to be completed by internal team or external team;
• Actively collaborates in the development of continuous improvement
• Prepare internal and external training material
• Ability to travel up to 20%

Position Requirements:

• Professional technical degree with strong mechanical background
• 3-5 years experience in manufacturing, installation, maintenance, and troubleshooting of HVAC equipment
• Good analytical skills and attention to detail with ability to read and interpret blueprints, plans, wiring diagrams and manuals.
• Ability to stay on project through root cause analysis.
• Excellent customer service skills with desire to exceed internal and external customer expectations.
• Ability to work independently in a timely manner, making sure job is done correctly and coordinating with outside technicians.
• Observe all company procedures and safety rules.
• Have a good knowledge of the MS Office (Excel, Word, PowerPoint, Outlook,);
• Having a good knowledge of ERPs and Microsoft CRM will be considered an asset;

Nortek Air Solutions, LLC, offers a comprehensive compensation and benefits package. To learn more about Nortek Air Solutions, please visit our company website at http://www.nortekair.com/.

About Nortek Air Solutions:

Nortek Air Solutions, LLC (NAS) is a Madison Industries company. Madison Industries is on of the largest and most successful privately held companies in the world and has a robust portfolio of indoor air quality solutions. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier, and more productive by creating innovative solutions that deliver outstanding customer value.

NAS is the largest manufacturer of custom heating, ventilation, and air conditioning (HVAC) equipment in North America. Its products include FANWALL TECHNOLOGY®, air handlers, packaged DX, vertical self-contained systems, energy recovery ventilators with integrated heating and cooling systems, coils and more. NAS has five strategically located manufacturing facilities which encompass over 2 million square feet of clean space and 180 sales representative offices. NAS’s brands are known for innovation and advanced technology and provide customers with product solutions for every industrial need including commercial air handlers, clean room systems, and mission critical technology. NAS’s end markets include healthcare, education, industrial, commercial, clean rooms, and data centers.

Nortek Air Solutions, LLC, is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.