What are the responsibilities and job description for the Guest Service Representative, North Adams Regional Hospital, Guest Services Shift: Varies, Per Diem position at North Adams Regional Hospital?
Job Summary
Greet everyone in a warm, welcoming manner, in order to create a positive first impression. Provide direction, information and escort as necessary to above population, while ensuring prompt attention to problems and safety. Accept and direct a variety of incoming phone calls. Direct volunteers assigned to the information desk in the performance of their services.
Experience
- One-year previous reception experience in a hospital, busy office setting or hospitality experience preferred .
- Excellent communication skills.
Education
- High school or equivalent preferred.
Additional Requirements
- Outstanding customer service skills, demonstrating a friendly, pleasant, and outgoing welcome when greeting anyone entering the medical center.
- Proven ability and experience dealing with agitated/dissatisfied persons.
- Manual dexterity necessary for computer purposes.
- Proven ability to handle multiple incoming telephone calls in addition to "in person" requests for assistance.
- Demonstrated high level of flexibility, with the ability to work independently with minimum supervision.
- Must be able to respond quickly and accurately in all emergency situations, while maintaining a calm demeanor.
- Spanish language proficiency preferred.
- Basic computer skills.
- Excellent communication skills.
- Must be able to read, write, and speak English in a clear, understandable manner, using good grammar and appropriate language.
Behaviors
Required- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required- Self-Starter: Inspired to perform without outside help
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
