What are the responsibilities and job description for the Guest Service Representative, North Adams Regional Hospital, Guest Services Shift: Varies, Per Diem position at North Adams Regional Hospital?
Job Summary
Responsible for the safe and timely transport of patients and their belongings to and from inpatient rooms and care areas and upon discharge Responsible for greeting family members and visitors and escorting them to various locations throughout the facility. Screens family members and visitors to ensure the safety and security of visitors and staff, notify security discretely should the person be a VIP. Familiar with transport equipment such as, stretcher, oxygen tanks, and hospital/ICU beds. Full knowledge of hospital ethics and policies as they pertain to the job are required.
Experience
- Hospitality experience preferred.
- On the job training under the direction of the Department Supervisor and an experienced Guest Service Associate.
Education:
- High school diploma or GED preferred.
License, Certification & Registration
- CPR is required within 3 months of hire.
- De-escalation training within 1 month of hire.
Additional Requirements:
- Ability to follow instructions.
- Ability to perform repetitive duties.
- Willingness to complete assignments with a high level of quality and consideration of patients, staff, and visitors
- Ability to receive constructive criticism professionally.
- Ability to communicate effectively.
- Ability to use communication devices such as telephones, computers, bar codes, pagers, etc
- Works well together with different units and departments throughout the Hospital community
Schedule
SEIU Union Postion
- Monday - Friday
- Rotating Holidays
- Rotating Weekends
- Variable Days
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
