What are the responsibilities and job description for the CALL CENTER AGENT position at North Alabama Bone & Joint Clinic?
Come join our orthopedic practice team! We are seeking a dedicated Call Center Agent who is comfortable engaging with patients on the phone in a helpful, kind and efficient manner. The ideal candidate enjoys fast paced environments, can handle difficult situations under stress, is a team player, a multi-tasker and who doesn’t mind stepping outside the box and going the extra mile with helping patients and co-workers.
Multi-line phone system and customer service experience a must!
Knowledge of electronic medical records, insurance terminology, and medical office processes a benefit.
On site - Full-time position
Job Details: scheduling appointments, insurance verification, scanning health information into charts, and referrals
Benefits: Medical, Dental, Vision, 401K, Long/short term disability
