What are the responsibilities and job description for the Customer Service Representative position at North Alabama Restorations, Inc?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries will be crucial in ensuring customer satisfaction and fostering positive relationships. If you have a passion for helping others and possess strong communication skills, we encourage you to apply.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding our services.
- Handle outbound calling to follow up on customer issues or feedback.
- Maintain a professional demeanor while utilizing phone etiquette.
- Analyze customer needs and provide appropriate solutions.
- Perform data entry tasks accurately to maintain customer records.
- Collaborate with team members to resolve complex issues.
- Assist in maintaining an organized office environment.
Skills
- Strong communication skills, both verbal and written..
- Proficiency in outbound calling techniques.
- Excellent phone etiquette to ensure positive interactions with customers.
- Proven customer service skills with a focus on satisfaction.
- Ability to analyze situations and provide effective solutions.
- Bilingual abilities are a plus, enhancing communication with diverse customers.
- Competence in typing and data entry for accurate record keeping.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Toney, AL 35773 (Required)
Work Location: In person
Salary : $18 - $22
