Brewhouse Host/Hostess

BREW HOUSE HOURS OF OPERATION:

Availability Needed: All 

Preferred Availability: Daytime & Sundays

As a Host/Hostess, you will be responsible for providing a warm and friendly immediate greeting to our guests at the door. You will be responsible for knowing all areas of service in the Brew House and able to direct guests to where they want to go. You will take names on a waiting list and give quotes when tables are not immediately available, run the floor, observe and keep track of the status of tables, and answer the phone. You will help to maintain and organize the host area, retail store, foyer, front entrance, and restrooms throughout your shift. Being passionate about beer, especially ours, is a plus!

SHIFTS: daytime & evening/weekend availability on Saturday nights is a must

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Demonstrates genuine hospitality and sets the stage for an exceptional dining experience by making every single guest feel welcome 
• Engages in friendly conversation and directs guests as they enter the Brew House 
• Coordinates the guests experience and relays any important information to management and servers/bartenders
• Answers the phone and attend to guest queries and reservations
• Manage wait list and reservations in a high volume, fast paced restaurant 
• Performs any cleaning tasks as required 
• Performs additional assignments or miscellaneous administrative duties as assigned by managers
• Actively exhibit a commitment to support a diverse and inclusive work environment
• Other duties as assigned 

QUALIFICATIONS

• High school diploma or equivalent
• Prior customer service experience
• Ability to operate Table Management Software and Point of Sale systems 
• Ability to lift and manage up to 20 lbs. (during various times throughout shift) and stand for long periods of time. 

SKILLS

• Excellent communication skills (verbally interacts with management, servers, team members, and guests)
• Must be able to read, write and determine wait time based on company's procedure
• Must have excellent organizational skills and ability to multitask
• Must have knowledge of workplace safety procedure
• Reliability/Attendance: Impeccable

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, genetics, national origin, disability, or status as a protected veteran.

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Always beware of online scams involving job offers! FIFCO USA does not make employment offers via social media or private messaging. Unfortunately, scammers have tried to collect and steal personal and confidential data by impersonating company employees. To protect yourself, never share your personal information through an insecure source online. FIFCO USA will never request any form of payment or payment information during the employment process.  
For more information on this topic and helpful fraud prevention tips, please visit the FBI website at fbi.gov.