Inside Sales Representative

Position Overview :

As a key member of our sales team, you will play an essential role in growing our customer base, driving sales, and ensuring customer satisfaction. This position is ideal for an individual who enjoys the challenge of engaging with prospects, cultivating strong relationships, and contributing to the overall success of the team.

Essential Duties and Responsibilities :

• Sales & Prospecting : Actively promote a broad range of products and services to potential and existing customers via phone and email, focusing on building long-term relationships.
• Lead Generation & Follow-up : Generate leads, manage follow-ups, and convert opportunities into sales through effective prospecting and qualification methods.
• Sales Target Achievement : Consistently meet and exceed assigned daily sales targets and call volume goals, including a required daily outbound call volume of 20 calls. These calls will address key areas such as :
• Product Recommendations : Understanding customer needs and providing product recommendations that meet their technical and application requirements.
• Pricing and Quotes : Discussing product pricing, providing detailed and accurate quotes, and negotiating competitive terms as approved by inside sales management.
• Problem Resolution : Addressing customer concerns, troubleshooting issues, and offering solutions to ensure satisfaction and repeat business.
• Promotions & Upselling : Presenting promotional offers, upselling relevant products, and ensuring customers are aware of the full range of solutions available.
• Order Updates : Providing customers with updates on order status, lead times, shipping, and delivery information.
• Follow-up on Leads : Actively following up on previous leads or inquiries to maintain customer engagement and close sales.
• Customer Feedback : Gathering feedback on product performance or service quality to ensure we are meeting customer expectations.
• Customer Service Excellence : Provide outstanding customer service to both phone and internet customers by addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction.
• Problem Resolution : Address and resolve product-related problems and customer complaints in a professional and timely manner, ensuring a positive experience and repeat business.
• Product Knowledge & Accuracy : Apply in-depth product knowledge to assist customers, provide accurate product recommendations, and ensure the correct processing of orders and quotes.
• Quote Generation : Accurately generate quotes for customers, ensuring attention to detail and competitive pricing.
• CRM and Data Entry : Utilize CRM systems to track sales leads, customer interactions, and follow-up actions. Maintain accurate data and records to support sales efforts and customer relationships. This is a key expectation of the role! All customer interactions, whether written or verbal, must be logged into the CRM system.
• Attendance & Punctuality : Excellent attendance is expected , including being on time at the start of each workday and promptly after lunch breaks. Consistent punctuality is critical to ensure smooth operations and the achievement of sales goals.
• Collaboration : Work closely with other internal teams such as shipping, logistics, and marketing to ensure smooth order processing and timely delivery to customers.
• Continuous Improvement : Participate in ongoing training and development initiatives to stay current on product offerings, sales techniques, and industry trends.

Skills and Qualifications :

Education :

Additional Requirements :

Equal Opportunity Employer (EOE) : We are an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. We are a drug-free, tobacco-free workplace.