What are the responsibilities and job description for the Claim Training Unit Manager position at North American Risk Services (NARS)?
Description
Job Description:
The Claim Training Unit Manager is responsible for developing and implementing training curriculums for claim trainees, while managing trainee skill development, proficiency, and readiness for promotion into claim adjuster positions in various business lines.
Essential Duties and Responsibilities:
Education / Licensing:
Job Description:
The Claim Training Unit Manager is responsible for developing and implementing training curriculums for claim trainees, while managing trainee skill development, proficiency, and readiness for promotion into claim adjuster positions in various business lines.
Essential Duties and Responsibilities:
- In coordination with NARS training department, facilitates orientation and onboarding sessions for new hires in the trainee program.
- Effectively supervise unit of 4-6 people and their respective caseloads in a proactive
- Provides comprehensive training on Best Practices, Claim Handling Timelines, guidelines, and performance expectations for both the trainee and adjuster roles.
- Coordinates and provides mentorship and support for all trainees throughout the training
- Collaborates with various claim and organizational leaders to ensure trainees develop a holistic understanding of NARS as a third party administrator.
- Demonstrates a solid commitment to the mission and values of the
- Maintains strict confidentiality of client, company, and personnel
- Adheres to all file handling standards, NARS Best Practices, state statutes, and requirements necessary to pass audits performed by regulatory agencies, carriers, and clients.
- Forms well-written emails, letters, LLRs, and other correspondence when communicating internally and externally.
- Reviews, investigates, and responds to claim appeals, grievances, and
- Leads and manages by example to promote a culture of service and continuous
- Communicates clearly and provides consistent direction to enable staff to achieve key business and developmental
- Demonstrates a high degree of emotional intelligence when dealing with trainee needs, handling conflicts, and developing a positive learning environment.
- Works closely with Quality Assurance to ensure file quality and company objectives are
- Ensures appropriate licensing is obtained and maintained, and continuing educational requirements met.
- Provides continuous feedback to staff through all phases of training to ensure understanding and command of key concepts and expected behaviors.
- This role is based in NARS Corporate office in Lake Mary, Florida. The Claim Training Unit Manager is required to work in the Lake Mary office but must have the ability to periodically work and manage staff virtually.
- This role requires extended periods of computer screen usage for tasks such as data entry, research, and virtual meetings.
- The ability to maintain focus and productivity while working for long hours in front of a screen is
Education / Licensing:
- High School Diploma or equivalent required; 2-year degree or higher
- Must have 5 years of overall claims adjusting and/or claims management experience, preferably in multiple business lines.
- Must obtain Florida adjusters license, and secure licensing in additional jurisdictions as
- Effective interpersonal skills to enable learning and development on an individual and collective team basis.
- Advanced understanding of coverage analysis, claims investigation, file documentation, negotiations, and resolution.
- Must have a working knowledge of regulatory requirements and keep team/self current on key legislative changes and activities.
- Must have the ability to effectively train, manage and influence others in both virtual and in- person settings.
- Must handle sensitive information and confidential situations timely and
- Advanced level of written and verbal communication
- Advanced level of organization and time management
- Working knowledge and proficient use of claims management systems, data analytics tools, training/LMS software, and various computer software applications including the Microsoft Office platform.
- Must communicate openly and honestly with colleagues and
- Personal accountability for the development and promotional readiness of staff, and the quality and content of their work, is essential.
- Ability to teach, persuade, and influence
- Ability to develop and deliver presentations in various
- Ability to create, compose and edit written
- Repeated use of keyboard, mouse, and exposure to computer screens from either a desktop or laptop computer.
- Requires extended periods of
- May require occasional travel, including overnight, as
- Must have a valid driver's
- Willingness to work flexible
- Requires some lifting of boxes and materials up to approximately 20
- 24/7 accessibility is
