What are the responsibilities and job description for the Assistant Branch Manager, North Oak position at North American Savings Bank?
Assistant Branch Manager
Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we are looking for extraordinary individuals who have the talent and passion to help us bring those dreams to life.
Are you looking for a fulfilling career with a dynamic company culture, growth opportunities, and the chance to make a real impact? At North American Savings Bank (NASB), we excel in delivering top-notch customer service and financial solutions to help our customers achieve their dreams, whether it's buying their first home or planning for retirement. We believe outstanding customer service starts with an exceptional work culture that rewards hard work, provides the right tools for success, and values a healthy, happy team. With over 92 years in business and rapid growth, NASB is seeking new team members eager to grow with us!
We are currently looking for an Assistant Branch Manager to join our North Oak Branch team.
Job Summary
Perform a variety of complex duties to serve customers/prospects by providing excellent customer service with the highest degree of accuracy and professionalism, while fully exploring customer needs and providing appropriate products and services. Trains, directs, and assists in supervising branch staff. Monitors service and sales quality levels and mentors’ staff to achieve goals.
What you can expect to work on
- Build relationships with customers that go beyond a single interaction, focusing on building long-term relationships.
- Promote, cross sell and provision all bank products and services to prospects and current customers.
- Process customer transactions accurately and efficiently.
- Perform and oversee all aspects of daily branch operations.
- Execute behavioral coaching with Universal Bankers to meet branch and individual sales goals.
- Maintain a highly motivated, well-trained staff along with maintaining effective employee relations.
- Adhere to all policies and procedures, including those related to the bank’s Bank Secrecy Act/Anti-Money Laundering (BSA/AML) compliance program, and enforce these with the rest of the branch staff.
- Ensure adequate staffing for efficient branch operation.
- Maintain a positive, friendly, and professional attitude at all times.
- Resolve customer problems that require a management-level decision.
What you offer us
- High school diploma or equivalent required
- 3-5 years experience in handling currency transactions or experience in a sales environment preferred
- Computer literate; experience using all Microsoft Office applications
- Accountability – Accepts responsibility for own actions that influence the lives of our customers and fellow employees.
- Accuracy – Thoroughness and strict attention to detail; does work right the first time; identifies and corrects errors; produces complete and error free work.
- Active Listening – Gives full attention to what others are saying, attentive to others’ ideas and concerns; asks questions to clarify understanding.
- Data Entry – Proficient alpha/numeric data entry skills.
- Detail Oriented – Concentrates on routine work details; carefully monitors and examines one’s own and others’ work; ensures accuracy in documentation and data.
- Ethical Conduct – Acting in ways consistent with sound banking practices and the standards and values of NASB.
- Flexibility – Adaptable and nimble. Can simultaneously work within the boundaries of rules and regulations, while finding unique ways to get things done.
- Leadership - Ability to inspire, motivate and lead a team of dynamic individuals.
- Oral and written Communication – Speaks clearly and can be easily understood; organizes and expresses ideas clearly and concisely.
- Organized – Uses time, energy, resources, information, etc. in an efficient way in order to accomplish work; ensuring files, tools, resources, etc. are in their proper places.
- Productive (Time Management) – Produces the expected quantity of work; does not get bogged down in unnecessary detail; organizes work in a meaningful, practical and efficient way; can work on multiple activities at the same time.
Work Environment
- This position will be based out of our North Oak Location at 8501 North Oak Trafficway KC, MO 64155.
What we offer you
NASB offers competitive compensation and excellent benefits packages, including:
- Comprehensive health insurance options including medical, dental, and vision coverage.
- 401(k) retirement plan with immediate employer match.
- Generous paid vacation, sick and personal days. Plus, enjoy a bonus day off for your birthday!
- Exclusive mortgage and banking benefits.
- Paid holidays, volunteer time off, and free parking at NASB facilities.
- Employee referral bonuses and internal training programs to help reach your career goals.
If you have any questions, please contact jobs@nasb.com
Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not to be construed as a contract for employment.
North American Savings Bank (NASB) is an Equal Opportunity/Veterans/Disabled Affirmative Action employer.