What are the responsibilities and job description for the Universal Banker, North Oak position at North American Savings Bank?
North American Savings Bank
Universal Banker, North Oak Branch
$500 Sign-On Bonus Opportunity Available!
Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we are looking for extraordinary individuals who have the talent and passion to help us bring those dreams to life.
Are you looking for a fulfilling career with a dynamic company culture, growth opportunities, and the chance to make a real impact? At North American Savings Bank (NASB), we excel in delivering top-notch customer service and financial solutions to help our customers achieve their dreams, whether it's buying their first home or planning for retirement. We believe outstanding customer service starts with an exceptional work culture that rewards hard work, provides the right tools for success, and values a healthy, happy team. With over 92 years in business and rapid growth, NASB is seeking new team members eager to grow with us!
We are currently looking for a Universal Banker to join our North Oak Branch team.
Job Summary:
Our Universal Bankers provide quality customer service and promote NASB’s products, services, and thoughtful solutions to make banking easy for our customers.
You will be instrumental to the success of NASB by:
- Providing outstanding customer service, greeting each customer as they enter the bank, answering the phone promptly, and taking ownership of each interaction; this includes the support of our mortgage sales team by making referrals.
- Assisting customers in their selection of various accounts and financial services, administering accounts, and positively impacting retention of current customers while achieving branch sales and service goals.
- Resolving any problems, issues, or questions to ensure customer satisfaction.
- Always maintaining a positive, friendly, and professional attitude.
- Assisting with all branch level marketing activities and promotions.
- Performing applicable aspects of daily operations, including opening new accounts, cash controls, balancing, exercising fraud prevention, handling customer transactions, and accurately completing all CIP requirements.
- Adhering to all policies and procedures, including those related to the Bank’s Bank Secrecy Act/Anti-Money Laundering (BSA/AML) compliance program.
You will be instrumental to the success of NASB by having:
- A High school diploma, GED or foreign equivalent required, college degree or military equivalent preferred.
- One year’s experience in a Retail or Sales environment engaging with customers and making product recommendations leading to sales or relevant experience required.
- Ability to pass credit and background checks.
- Ability to work branch hours.
- Ability to learn products, services, and procedures quickly and accurately.
- Financial management and responsibility skills.
- Excellent communication skills with a demonstrated ability to adapt the conversation of the NASB products/services based on the customers varying needs in person and over the phone.
- Basic math skills: including the ability to solve problems and quickly identify currency denominations.
- Time management and organizational skills, including being detail-oriented and thorough.
- Bilingual desired, but not required.
- Sound judgment and decision-making abilities.
- Ability to lift/carry up to 25 pounds occasionally
What we offer you
NASB offers competitive compensation and excellent benefits packages, including:
- Comprehensive health insurance options including medical, dental, and vision coverage.
- 401(k) retirement plan with immediate employer match.
- Generous paid vacation, sick and personal days. Plus, enjoy a bonus day off for your birthday!
- Exclusive mortgage and banking benefits.
- Paid holidays, volunteer time off, and free parking at NASB facilities.
- Employee referral bonuses and internal training programs to help reach your career goals.
If you have any questions, please contact jobs@nasb.com
Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not to be construed as a contract for employment.
Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not to be construed as a contract for employment.
North American Savings Bank (NASB) is an Equal Opportunity/Veterans/Disabled employer.
