What are the responsibilities and job description for the Software Support Consultant position at North American Software Associates?
Job Description
North American Software Associates, Inc. (NASA) develops, sells and supports the Eclipse Agency Management System. Eclipse is a software program designed specifically for independent insurance agencies to automate their business.
Primary Responsibilities
- Deliver exceptional customer service by answering questions and inquiries about Eclipse.
- Conduct, over the phone, training with customers on the use of our software package.
- Work closely with other support staff and programmers to resolve product or support issues with critical thinking and troubleshooting.
Skills
- Varied computer software experience with the ability to grasp new concepts quickly.
- Strong interpersonal/oral and written communication skills.
- Flexible team-player who must be organized, detail orientated and skilled in problem solving with the ability to multitask.
- Experience in accounting and/or insurance a plus, but not necessary.
Competitive Salary: Based on Experience
Performance based raises given at 6 months and annually thereafter.
Work Hours: Monday - Friday 8:30-5:00
Employee is required to work in our office - THIS IS NOT A REMOTE POSITION.
No travel required.
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $45,000