What are the responsibilities and job description for the Service Manager position at North American Truck & Trailer, Inc.?
Service Manager Needed!!
~Summary:
Responsible for running an efficient and profitable service department. S/he will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
• Forecast goals and objectives for the department and strive to meet them.
• Working with all departments in harmony.
• Prepare and administer an annual operating budget for the service department.
• Attend managers’ meetings as requested.
• Understand, keep abreast of and comply with federal, state and local regulations that affect hazardous waste disposal, OSHA right-to-know, etc.
• Hire, train, motivate, counsel, and monitor the performance of all service department staff.
• Direct and schedule the activities of all department employees.
• Provide technical assistance to employees as needed.
• Conduct meetings with department employees to discuss activities and problems of mutual interest.
• Monitor Technicians’ payroll records.
• Conduct monthly safety meetings.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serve as a liaison with factory representatives.
• Greet all customers promptly and give fair estimates on costs and time required for repairs and maintenance.
• Handle all customer complaints.
• Break down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances.
• Quality-check completed jobs.
• Keep abreast of new equipment and tools available and recommend purchases.
• Ensure that the work areas and customer waiting areas are kept clean.
• Account for all documents; ensure that none are missing.
• Control the performance of the department using these tools: Daily Operating Control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
• Maintain reporting systems required by general management and the factory.
• Monitor repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc.
• Ensure that customers’ service files are up-to-date and are readily available for reference. (Dealer: Specify here whether your files are computerized or not and the related specifics:).
• Monitor the location and care of the shop tools.
• Collect accounts receivable for service work.
• Follow up on parts department orders to ensure parts availability.
• Must maintain and keep a safe working environment.
• Participate in all available training programs.
• Must have a working knowledge and understanding of the company’s Job Safety Analysis pertaining to this position and positions this individual supervises.
• Must have a working knowledge and understanding of the company’s safety policy.
Supervisory Responsibilities:
• Oversee Service Department.
• Must conduct all 90 Day reviews in a timely manner.
• Must have each employee’s yearly Performance Review completed by his/her actual anniversary date.
Benefits available.
